Exams Assistant

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. 
We connect. We inspire.

• British Council Pay band: 2
• Department: English and Exams
• Contract type: Indefinite
• Location: Kazakhstan – Almaty 

Role purpose:
We are looking for a dedicated and skilled professional to play a key role in enhancing the security, efficiency, and compliance of our global exam delivery operations. This role ensures the secure delivery and administration of IELTS, Educational, Professional, and Aptis exams, maintaining compliance with British Council standards. It focuses on handling confidential materials, managing post-test operations, and ensuring contingency plans.
The English and Examinations Strategic Business Unit (E&E) builds trust for the UK through language and culture, supporting global access to education and work. This role adapts to changing demands, standardizes practices, and drives efficiency across a global network.

Main accountabilities:
The role involves managing confidential materials, ensuring compliance, securing exam materials, and coordinating results entry and dispatch, while escalating issues as needed. 
It also includes handling customer inquiries, escalating issues, and alerting the team to service incidents, all while managing relationships and building regional knowledge for effective issue resolution. 
Exam Assistant must ensure compliance with CMR standards, conducts checks, supports audits, and promotes awareness of material handling within the team. It requires managing resources, cash, and stock, ensuring equipment readiness, planning tasks, coordinating the team, and pursuing continuous professional development.
** Note: Responsibilities may be adjusted as needed by the Line Manager

Role knowledge and experience 

• Minimum/essential
  • Experience in identifying and minimising risk 
  • Experience in compliance environment
  • Experience of working in a high volume, busy operational environment, delivering to standard
  • Relevant university degree or equivalent experience
  • Be able to track record of working in a tightly controlled process driven environment.
  •  
• Desirable
  • Education or work experience in logistics services sector.
  • Experience of supporting on delivery of computer-based exams.

Important information:

• Fluent written and spoken Russian and English
• Candidate must have the legal right to work in the stated location. We will not be providing Visa sponsorship and relocation assistance is not provided
• This role may require weekend work when necessary.
• This role is suitable for candidates at the beginning of their careers who are eager to learn and grow professionally.

Closure date: 13 June 2025

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.