Exams Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

• Pay Band: 4/H
• Contract Type: Indefinite, Local Contract
• Start date: 01 April 2026
• Location: Almaty, Kazakhstan
• Salary: KAZ 466,500 (gross per month)
• Closing Date: 27 Feb 2026 (23.59 ICT)

Role purpose:

This role is responsible for ensuring the effective and efficient administration of exams by supporting the Exams Operations Manager and safeguarding the secure handling of confidential materials in line with compliance standards. The role ensures operational agility and appropriate contingency planning, including oversight of activities within the Confidential Materials Room (CMR).

As part of the implementation of the new Global Operating Model for Exams, this role is key to delivering high-quality exams operations at test centre level. It involves working with new systems and processes, embedding new ways of working, and ensuring consistent adherence to operational standards.

The role also promotes a strong culture of confidentiality and accountability within the team, while driving continuous improvement in the distribution, logistics, and secure handling of exam materials.

Main accountabilities:

Product & Service Support

• Ensure secure handling, storage and distribution of exam materials in line with BC and awarding body standards, including CMR management.
• Manage packing, reconciliation, tracking and return of materials, courier handover and results processing.
• Escalate issues promptly and support continuous improvement in quality, efficiency and cost effectiveness.

Customer Support & Stakeholder Management

• Respond to customer enquiries and resolve routine issues; escalate complex matters appropriately.
• Proactively identify and flag risks impacting service delivery or customer experience.

• Work closely with Operations Manager and cluster teams to ensure smooth exams delivery.
• Build effective working relationships across the wider region.

Risk & Compliance

• Maintain compliance with CMR, security and corporate risk policies.
• Support audits, conduct regular checks and promote confidentiality standards within the team.

Finance & Resource Management

• Support invoicing and reconciliation processes.
• Monitor courier performance and manage stock, equipment and small-scale resources.

Managing Self & Others

• Plan and prioritise work to meet deadlines.
• Coordinate colleagues/suppliers where required and maintain professional development.

Accountabilities may be amended in line with business needs.

Education

• Relevant university degree or equivalent experience

Role knowledge and experience

• Minimum/essential

• Experience in identifying and minimising risk
• Experience in compliance environment
• Experience of working in a high volume, busy operational environment, delivering to standard.
• Track record of working in a tightly controlled process driven environment

• Desirable

• Education or work experience in logistics services sector.
• Experience of supporting on delivery of computer-based exams.

Important information

• Fluent written and spoken Russian and English
• Candidate must have the legal right to work in the stated location. We will not be providing Visa sponsorship and relocation assistance is not provided

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org