Business Operation Administrator

Business Operations Administrator
Pay Band: 4
Contract Type: Indefinite Contract
Location: Thailand
Closing Date: 26th November 2026 at 11:59 PM (Thailand Time) / 4:59 PM (UK Time)

Please note that applicants must have the legal right to live and work in the country where the role is based at the time of application. Visa sponsorship and relocation support are not available for this role.

About the Role

The British Council is seeking a highly organised and proactive Business Operations Administrator to support the delivery of business operations services across our teaching centre network.

This is an exciting opportunity for an individual with strong administrative, facilities and operational coordination experience to play a key role in ensuring our workplaces operate efficiently and effectively. Working closely with colleagues across Facilities, Finance, Procurement, HR, IT and Safety & Security, you will help deliver high-quality operational support services while ensuring compliance with British Council policies and standards.

About the Team

The role sits within the Business Operations function and reports to the Head of Facilities and Office Management.

As part of a collaborative team, you will support the smooth running of facilities and workplace services across multiple locations, helping to create safe, effective and welcoming environments for colleagues, customers and visitors.

What You'll Do

Facilities and Operational Support

• Provide administrative and operational support for facilities and workplace services across assigned locations.
• Coordinate travel, accommodation, logistics, courier services and operational activities.
• Support office space management, equipment allocation, storage areas and workplace resources.
• Coordinate maintenance requests and follow up on service delivery.
• Provide logistical support for meetings, events and business activities.

Customer Service

• Act as a key point of contact for facilities and workplace-related enquiries.
• Deliver responsive and customer-focused support to colleagues and stakeholders.
• Resolve service requests promptly and professionally.
• Escalate operational issues as required and support their resolution.

Stakeholder Management

• Build effective working relationships with suppliers, contractors and internal stakeholders.
• Liaise with cross-functional teams to ensure smooth service delivery.
• Support supplier performance monitoring and contract administration.
• Ensure timely and accurate communication with stakeholders.

Finance and Administration

• Support procurement processes, including purchase requisitions, purchase orders, goods receipts, invoice verification and payment processing.
• Maintain accurate financial, operational and asset records.
• Monitor inventories, consumables and workplace resources.
• Support budget monitoring and expenditure tracking.
• Ensure compliance with organisational policies, governance requirements and record management standards.

Continuous Improvement

• Manage and prioritise workloads effectively to meet deadlines.
• Coordinate activities with suppliers and service providers.
• Monitor progress against agreed service standards.
• Identify opportunities to improve service quality, efficiency and effectiveness.
• Maintain knowledge of relevant policies, systems and procedures.

What We're Looking For

Essential Experience and Knowledge

• Bachelor's degree or equivalent qualification.
• Minimum two years' experience in an administrative, facilities, business operations or office management role.
• Experience supporting procurement and financial administration processes.
• Strong office administration and organisational skills.
• Experience maintaining accurate records and documentation.
• Ability to manage multiple priorities and meet deadlines.
• Experience building effective relationships with a range of stakeholders.
• Understanding of organisational policies, procedures and compliance requirements.

Desirable Experience

• Experience using SAP or similar business systems.
• Experience working within a matrix management environment.
• Experience supporting facilities or workplace operations across multiple locations.

Skills

You will demonstrate:

• Strong organisational and planning skills.
• Effective stakeholder management and communication skills.
• Procurement and financial administration capability.
• Record and information management skills.
• Proficiency in Microsoft Office applications, including Excel, Outlook, PowerPoint and Word.
• Ability to work independently and collaboratively within a team.
• Flexibility to travel between sites and work occasional flexible hours when required.

Language Requirement

The British Council's systems and global processes operate in English. Written and verbal proficiency in English is required.

Why Join Us?

At the British Council, you will be part of a global organisation that creates opportunities for people around the world through education, culture and the English language. You will work in a supportive and inclusive environment where your contribution helps create efficient workplaces and enables colleagues to deliver meaningful impact.

Additional Information

Right to Work

Applicants must have the legal right to work in the country where the role is based. Any visa support will be provided only at the British Council's discretion where applicable.

Background Checks

Employment is subject to satisfactory pre-employment screening and ongoing background checks as appropriate for the role.

Our Values

We are looking for people who share our values:

• Open and Committed
• Expert and Inclusive
• Optimistic and Bold

These values and behaviours will be assessed throughout the recruitment process.

Apply Now

If you are a highly organised administrator with a passion for delivering excellent operational support and customer service, we'd love to hear from you. Join us and help create safe, efficient and welcoming workplaces that enable our people and programmes to thrive.