Business Performance Support Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role purpose

The role supports business performance planning and analysis across the English and Examinations (E&E) Strategic Business Unit, helping markets achieve business targets and improve profitability. Working closely with pricing, B2O, sales, marketing, finance, operations, and market teams, the post holder monitors performance against KPIs, identifies growth opportunities, and provides insights that support strategic planning and business performance across E&E's global commercial portfolio.

Main Accountabilities

Commercial and financial management

• Translates commercial strategies into operational plans to deliver revenue and profitability targets.
• Leads SM&OP, provides demand forecasting, performance analysis and resource planning, and works with market teams to achieve business KPIs, optimise capacity, and support investment and growth decisions.

Analysis and reporting

• Provides business analysis and reporting to improve operational efficiency, revenue and profitability.
• Partners with market and functional teams to deliver forecasts, optimise the B2C sales pipeline and B2B forecasts, monitor business performance against plans, develop commercial business cases and cost models, and manage supplier and partner performance.

Market & customer intelligence

• Provides market, customer and business performance insights to inform strategy and marketing plans.
• Coordinates market intelligence, including competitor, pricing and market analysis, to identify growth opportunities and improve business performance.

Relationship and stakeholder management

• Builds effective relationships with Global Pricing, Proposition, B2O Commercial, Finance, Procurement and market teams to support data-driven decisions and improve business performance.

Risk and compliance

• Ensures compliance with corporate policies and risk management standards by identifying and mitigating operational risks, supporting audits and legal requirements where applicable, investigating non-compliance, and implementing appropriate corrective actions.

Qualifications and Work Experience

Qualifications: Master Degree in business administration (Desirable)

Work Experience

Essentials

• Knowledge of legal, commercial, risk and security issues.
• Business management including understanding of the drivers of growth and interpretation of financial and resource data to forge business action.
• Use of data, dashboards, and action on interpretation of customer insights to drive business performance.

Desirable: Operating in international and multi-cultural organisations.

Important Information

• Language requirement: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
• British Council Pay band: 8/E
• Department: English and Exams  
• Working location: Thailand
• Proof of Identity requirements/right to work in country: Candidates should ensure they have the pre-existing legal right to live and work in the country where the role is based. Visa support and Mobility/Relocation support are not provided.
• Closing Date: 11 Nov 2026 (23.59 ICT)

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org