Teaching Operations Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 6
Location: Bangkok, Thailand
Contract Type: Indefinite
Closing Date:  Thursday, 9 July 2026 - 23:59 China Time (GMT +8) - Early applications are encouraged, as this role may close sooner if an ideal candidate is identified.

Role Purpose & Accountabilities:
We are seeking a dedicated Operations Manager to lead our country teaching operations. In this pivotal role, you will control costs, manage indirect expenses, and drive process improvements to enhance our margins. You will be responsible for the effective management of the teaching operations team, ensuring all activities align with regional strategies and budgetary requirements.

Your primary focus will be the end-to-end oversight of operational planning, logistics, and capacity management. You will translate regional strategies into actionable plans, implement standardised procedures, and ensure high-quality service delivery. You will also manage academic processes, student administration, and teacher utilisation while maintaining rigorous compliance with risk management and safeguarding protocols.

Success in this role requires strong financial acumen, as you will oversee student financial data, payroll for freelance staff, and inventory management. You will act as a key relationship manager, collaborating with internal and external stakeholders to resolve issues and improve service standards. We are looking for a leader who can motivate a team, analyse performance data to drive improvements, and ensure our teaching centres operate efficiently and effectively. If you are a strategic thinker with a passion for operational excellence, we invite you to apply.

Role specific skills, knowledge and experience:
Essential 
•    Excellent written and oral communication skills in English (CEFR B2 minimum / IELTS Band 6.5 minimum)
•    University degree or equivalent in a relevant subject or discipline 
•    Experience of operations management with exposure to streamlining operations.
•    Experience of cost management.
•    Experience of successfully delivery of business process improvement.
Desirable 
•    Local language knowledge
•    Experience of working as part of a dispersed team
•    Experience of implementing change.
•    Experience of operations within teaching delivery

Benefits
•    22 days of Annual Leave
•    Annual Discretionary Bonus
•    Non-consolidated bonus
•    Medical Insurance Coverage with Corporate Medical Excess Claim Coverage:  
- OPD up to THB 2,000 per day (30 times per year)
- IPD up to THB 5,000 per day.  
- Emergency and Accident will be covered 24 hours. Coverage of THB 20,000
•    9.03% of Provident Fund contribution from the Employer (after completing a probation)
•    Professional development - Ongoing learning and career growth opportunities to support your development.

Further Information
Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in Thailand.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org