Director Product Operations China Exams

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 8
Country/Location: Beijing, China
Department: Exams
Contract Type: Fixed term contract
Contract Duration: Two years
Closing Date: Thursday, 26 March 2026- 23:59 China Time (GMT +8)

Role Description/Purpose  
This is a critical role overseeing the Social Customer Operations Team and the Product Operations Team. As a key driver of the Exams product commercial strategy, this role will manage the end-to-end commercial lifecycle of all products and services, while facilitating cross-functional collaboration between the Marketing (MKT) and Business Development (BD) teams.

Role Accountabilities  
This is a critical leadership role overseeing the Social Customer Operations, Product Operations, and Product Commercial teams. The successful candidate will drive the Exams product commercial strategy, managing the end-to-end lifecycle of products and services from go-to-market planning and pricing through to revenue delivery and optimisation. The role requires close collaboration with Marketing and Business Development teams to align priorities, campaigns, and partner initiatives, while ensuring strong team performance and operational excellence.

The role holder will be expected to monitor product performance, user engagement, and monetisation metrics, using data insights to drive continuous improvement. They will work cross-functionally with Product, Technology, Data, and Compliance teams to ensure stable delivery, regulatory compliance, and an excellent user experience. By establishing and refining commercial processes and governance, the role will enhance efficiency and scalability, while also identifying new opportunities in the education market to strengthen competitiveness and sustain growth.

Qualifications & Experience  
•    Education: Bachelor’s degree or equivalent

•    Certification and Professional Qualifications: A recognised professional Project Management qualification, e.g. PRINCE2, Agile or Association of Project Managers.
•    Experience working on large, complex and/or high financial value projects.
•    Track record of project delivery to time, quality and budget in complex stakeholder settings.
•    Demonstrable knowledge and experience of Agile ways of working.
•    Demonstrable knowledge and experience of Marketing or Business Delivery.

Further Information 
Language:

•    English B2 (Aptis, IELTS 6 or equivalent) 
•    Chinese C1 (HSK 5 or equivalent)

Benefits : 
•    22 days of Annual Leave 
•    13th Month Salary 
•    Non-consolidated bonus 
•    Comprehensive health and insurance package – includes accidental insurance, life insurance, and supplementary medical coverage 
•    Social insurance & housing fund - Coverage under national social insurance and housing fund 
•    Professional development - Ongoing learning and career growth opportunities to support your development.

Right to Work: Locally recruited 
Applications are welcomed from candidates currently in this location with a natural right to work.   

Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role.  Relocation support is also not provided.  

Interview Dates: Interviews are likely to take place between 09 April 2026 and 10 April 2026. Please note that interview schedules are subject to change.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org