Senior Product Operation Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 7

Country/Location: Beijing, China

Department: Exams

Contract Type: Fixed term contract

Contract Duration: Two years

Closing Date: Thursday, 26 March 2026- 23:59 China Time (GMT +8)

Role Description/Purpose

Nexus is aiming to develop a number of system solutions to drive digital growth for Exams products in China. The role will lead and optimize the development and execution of Nexus-related operational strategies that enhance user engagement, activation, and conversion across key touchpoints such as user communities, live streaming, mini-programs, and the online e-store. It bridges user-centric operational design with product thinking and project management, serving as the key control point for Nexus products within the IT product & system team and shaping the future growth ecosystem.

Role Accountabilities

In a rapidly evolving digital ecosystem in China, we are building a data-driven private domain growth engine that leverages both existing online and offline touchpoints, while also developing new channels, content, and products to establish a robust 2C/2B conversion ecosystem. This role is at the heart of that mission, serving as both product owner and operations lead across the entire user lifecycle—from acquisition through retention—ensuring that every stage contributes to sustainable growth.

As the leader of the User Operation team, you will coordinate closely with marketing and cross-functional stakeholders to drive performance, manage resources, and foster collaboration. You will design and implement private domain systems within the WeChat ecosystem, optimize WeCom, communities, Moments, and Mini Programs to create a closed-loop traffic model, and spearhead growth initiatives across channels and live streaming. Beyond execution, you will define user personas, oversee lifecycle design, and own products and services that enhance engagement through live sessions, short-form content, and promotional campaigns. With a strong focus on data analysis, you will monitor key metrics, produce actionable insights, and continuously refine strategies to maximize conversion and traffic efficiency. This position also requires effective team and budget management, ensuring operational excellence while shaping the future of our growth ecosystem.

Qualifications & Experience

• Education:
  • Graduated with relevant certification
  • At least a bachelor’s degree
• User-Centric Mindset: Ability to empathize with users, understand behavioural triggers, and design user journeys accordingly
• Project Management: Ability to lead cross-functional initiatives with clarity, timelines, and accountability
• Data Literacy: Comfortable interpreting dashboards, extracting insights, and using data to drive decisions

Role specific skills:

• Growth Ecosystem development skills
• Cross team management skills

Further Information

Language:

• English B2 (Aptis, IELTS 6.5 or equivalent)
• Chinese C1 ( HSK 5 or equivalent)

Benefits:

• 22 days of Annual Leave
• 13th Month Salary
• Non-consolidated bonus
• Comprehensive health and insurance package – includes accidental insurance, life insurance, and supplementary medical coverage
• Social insurance & housing fund - Coverage under national social insurance and housing fund
• Professional development - Ongoing learning and career growth opportunities to support your development.

Right to Work: Locally recruited

Applications are welcomed from candidates currently in this location with a natural right to work.  

Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role.  Relocation support is also not provided. 

Interview Dates: Interviews are likely to take place between 09 April 2026 and 10 April 2026. Please note that interview schedules are subject to change.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org