Account Support Officer
Date: 7 Apr 2026
Location: Bogota, Americas, CO
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
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Role Purpose
You’ll play a hands‑on role in delivering a seamless end‑to‑end experience for our B2B clients, from onboarding and product implementation to ongoing support. This includes onboarding new customers, training key stakeholders to maximise value from our products and systems, and working closely with Sales, Delivery, and Operations teams to ensure consistently high‑quality service. You’ll act as a central point of contact for enquiries and service requests, proactively resolving issues and using customer insight to continuously improve the experience.
Data, relationships, and growth will sit at the core of your impact. You’ll manage customer information across CRM and British Council systems, deliver clear reporting on engagement and outcomes, and run feedback and Monitoring & Evaluation processes to support smarter decisions and long‑term partnerships. Alongside contributing to key account plans and identifying opportunities to add value, you’ll ensure financial and contractual processes run smoothly and coordinate colleagues or suppliers to deliver work efficiently — always with quality, timelines, and customer satisfaction front of mind.
Qualifications & Experience:
Essential:
▪ 2+ years experience of sales and/or account/customer management
▪ Good relationship management capability
▪ University degree or equivalent in a relevant subject or discipline
Language Essential Requirements:
▪ Local language (e.g. Spanish) at C2 level for speaking and writing.
▪ English level at B2 speaking and writing
Desirable:
- B2B Sales experience particularly with education and government sectors
- Experience of English Language Teaching and/or Assessment
- Familiarity with Salesforce or use of similar CRM
- Sales or Marketing qualifications
Important Information:
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org