Customer Service Assistant
Date: 8 Mar 2026
Location: Bogota, Americas, CO
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Role Purpose:
In this role, you will deliver exceptional customer support by responding to inbound and outbound calls, chats, emails, and social media enquiries in line with British Council service standards and KPIs. You will raise interest in our courses and exams by inviting customers to take placement tests, consultations, or attend events, while ensuring all interactions are accurately recorded in the CRM for full visibility of customer history and sales performance. You’ll maintain high levels of customer satisfaction by providing clear, accurate information and proactively following up on bookings, registrations, and appointments to ensure a smooth and positive customer journey.
Alongside customer support, you will play a key role in driving sales performance—meeting targets, administering placement tests, delivering consultations, and guiding prospects from first enquiry to successful registration. You will promote, cross‑sell, and support British Council products, conduct after‑sales follow‑ups, and make outbound calls to maximise conversions and retention. The role also involves maintaining strong product knowledge, ensuring accurate use of systems and databases, supporting income collection, and collaborating with colleagues to deliver events and activities such as Open Days and Parent Evenings. You may also be assigned additional operational tasks that contribute to the smooth and effective running of the Centre.
Qualifications & Experience:
Essential:
- Good command of English and Spanish languages
- Excellent interpersonal skills
- Selling skills (confident and effective in up-selling and cross-selling)
Desirable:
- Tele-sales experience
- Face to face sales experience
- Education sector experience
- Knowledge of CRM
Important Information:
- Number of vacancies: 2
- Job grade: J - 2
- Closing date: 21 March 2026
This role is open only for candidates who have the legal right to live and work in the job location.
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org