Operations Assistant

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Salary: Equivalent to USD $1,192
Contract Type: Indefinite
Location: Buenos Aires (on site)
Right to Work Requirements: Right to Work in Argentina. The British Council is not able to support or sponsor work visa applications.
Closing Date: advert will close on Sunday June 8, 2025 at 23:59 Colombia time.

Role Purpose

Play a key role in keeping things running smoothly by supporting the day-to-day operations of the Buenos Aires Remote Teaching Centre (RTC). You’ll provide essential administrative, financial, and logistical support for the centre and for home-based projects delivered by British Council Argentina.

Main accountabilities but not limited to the following

• Perform administrative tasks associated with remote teaching projects, including, but not limited to: monitoring, reporting and inputting cancellations and rescheduled classes into systems daily; preparing Daily Teaching Registers; assigning teaching points; keeping and reconciling daily records of taught hours; preparing teacher claim forms; preparing reports as required; keeping records of training.
• Managing the use of teaching points and ensuring classes are held on time.
• Solve any issues that affect the normal delivery of remote lessons, including liaising with local and overseas technical teams in case of technical issues or broadband interruptions.
• Scheduling of classes and reschedules.
• Securing substitutions.
• Liaising with hourly-paid and full-time teachers for availability.
• Providing reports on attendance to customers and RTC management.
• Support in the writing of operational procedures.
• Support smooth implementation of new clients.
• Remote Teaching Centre opening and/or closing duties.
• Provide support to RTC Operations Manager in the planning and implementation stages of existing non-Ceibal and new Business strategies.
• Support the wider aims of the British Council and its cultural relations mission.
• Provide accurate and timely administrative support services in compliance with corporate policies and local legislation.
• Create, monitor and correct purchase orders.
• Process incoming invoices.
• Create vendors and request changes as needed.
• Issue sales orders and invoices.
• Prepare income reconciliations.
• Support the day-to-day running of the Remote Teaching Centre premises and facilities.

Requirements of the role

• Proven experience in the area of administration.
• Experience of working with teams successfully.
• Experience working as a basic user of information systems, digital and office technology.
• Written and verbal proficiency in English at level B2 is required.
• Education to degree level or above.
• Education, Teaching, Business, management, or related qualification or equivalent experience.

Additional Information

• Work on certain Argentina Public Holidays is required. Holidays are taken in accordance with Teaching Centre holiday periods.
• Candidates are expected to live in Buenos Aires or at a commuting distance to the Remote Teaching Centre (our premises in Retiro), since the position requires to work according to the hybrid working policy.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org