Customer Service and Sales Officer - Teaching Centre

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

We are looking for a dedicated and enthusiastic individual to join our team as a Customer Service and Sales Officer- Teaching Center for our Helioplis Branch. In this role, you will act as the British Council’s ambassador, ensuring a seamless customer experience for our English language and Examination services. Your primary objective will be to secure excellent sales results from both new and existing students and prospective Exams candidates, helping the Teaching Centre and Exams teams meet or exceed their sales targets.

As a Customer Service and Sales Officer, you will be responsible for delivering consistent and positive customer service in line with the Global Customer Service Strategy and corporate standards. You will handle first-level enquiries in person, via email, social media, chat, or telephone, providing accurate information and managing customer expectations. You will also be responsible for maintaining an up-to-date contact database, supporting high-quality training and testing, and ensuring all interactions adhere to Exams and Teaching Centre standards and Corporate Child Protection and Safeguarding policies.

In addition to customer service, you will be accountable for achieving individual income and conversion targets. You will build rapport with prospective customers, guide them through the sales journey, and maximize conversion rates by effectively communicating the features and benefits of British Council offers. You will also proactively follow up with customers who do not register after enquiry, gather information for future marketing purposes, and support the delivery of examination services.

To be successful in this role, you must have excellent written and verbal proficiency in English (minimum proficiency level B2), a higher diploma or equivalent professional experience, and proven experience as a customer service and sales executive. You should have a thorough understanding of marketing and negotiating techniques, be a fast learner with a passion for customer service and sales, and possess strong communication, problem-solving, and IT skills. Proficiency in English and Arabic at level B2 is also required.

If you are self-motivated, target-focused, and have a results-driven approach, we encourage you to apply for this exciting opportunity to join our team and contribute to the success of the British Council.

Further Information

Role: Customer Service and Sales Officer(45747)
Number of positions: 1
Pay Band: 4 H
Location:  Heliopolis, Egypt
Contract type: Fixed term local contract 1 year

Monthly Gross Salary: EGP 13,333
Closing date:  22nd June 2025 (23:59 Gulf Standard Time)
Other:  The role is open to candidates who have or able to obtain legal right in Egypt.

*Please note that all applications should be submitted only in English.

*It is advisable to apply in advance to avoid any technical issues at the last moment.  

*The Customer Service and Sales team operates six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours (including late finishes and Saturday shifts)

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org