Customer Service Representative

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 4 / H

Country/Location: Chennai, India

Department: Sales and Customer Management

Contract Type: Fixed Term Contract, 2 years

Closing Date: Monday, 28th September 2026 - 23:59 Malaysia Time (GMT +8)

Role Purpose

To deliver excellent customer service by handling enquiries and registrations across our centres and digital channels, converting enquiries into registrations, and supporting income growth through upselling and cross-selling.

Role Accountabilities

The candidate will deliver an excellent customer experience by handling enquiries, registrations and payments across our centres and digital channels. The role involves building customer relationships, promoting British Council products and services, converting enquiries into registrations through effective follow-ups, upselling and cross-selling, and supporting daily operations while achieving agreed customer service, conversion and income targets.

Role specific skills, knowledge and experience

The ideal candidate shall have proven experience in customer service and sales, with a good understanding of marketing and negotiation techniques. The candidate shall be customer-focused, self-motivated, results-driven and a quick learner. Experience with CRM systems and working in a multinational, education or hospitality environment would be an advantage.

Further Information

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Education: The candidate shall have a degree in any field or an equivalent relevant professional qualification in Customer Service.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in

Work Schedule: This is an on-site role requiring five days of work per week on a rotating shift basis, including late evening shifts. The role provides two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based working environment are essential. There is no hybrid work arrangement for this position.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org