Cluster Communications Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

We work with people in over 150 countries and reach over 700 million people.

We connect. We inspire.

Role Purpose

To develop and implement the communications plan for the cluster/country, with the support of the Regional Head of Communications. The Communications Manager will be responsible for external communications planning and delivery, including media, PR, events and stakeholder communications, crisis communications reporting and executing internal and change communications within the cluster/country. They will work closely with internal and external key stakeholders, lead on comms reporting, execute plans that strengthen and integrate marketing initiatives to continue to engage current audiences, identify and attract new ones and create greater awareness of the British Council.

Role Accountabilities

Manages the implementation of communications strategies and plans, ensuring alignment with regional priorities and delivering effective internal and external communications campaigns, stakeholder engagement, media relations, and crisis communications activities. Works closely with the wider regional Communications team to strengthen the British Council’s profile, protect and enhance its reputation, manage communications risks, and ensure that all messaging is consistent, aligned with regional communications strategies, and supports the British Council brand. Applies advanced communications expertise to advise colleagues and business leads, assess current communications effectiveness, identify opportunities for improvement, and deliver communications initiatives that support business objectives. Presents complex information clearly and persuasively, develops a deep understanding of operational challenges and opportunities, and uses stakeholder feedback and business insights to drive continuous improvement and informed decision-making.

Ensures joined-up delivery of communications projects and initiatives, consistent application of global communications and brand standards, and regular evaluation of project effectiveness to identify improvement opportunities. Delivers high-quality communications plans and solutions using established tools, systems, and processes while providing expert advice and maintaining professional expertise through continuous professional development. Oversees reporting on progress, deliverables, risks, and value-for-money considerations across cluster communications activities. Builds and maintains strong relationships with internal and external stakeholders, regional marketing and communications professionals, and PR, design, photography, and videography partners to ensure high-quality, compliant communications outputs. Plans and prioritises work effectively, coordinates input from colleagues across functions, and prepares detailed project, quarterly, and annual communications reports to support the successful delivery of organisational objectives.

Qualifications

Relevant Bachelor’s Degree or equivalent experience

Requirements

Essential

• At least 5+ years demonstrable experience in managing communications within a large and complex organisation or agency
• Experience in providing expert advice and guidance on internal and external communications
• Experience in managing and mitigating internal and external communications risks and issues
• Proven record of editorial experience (i.e. proofreading, translation, knowledge of different content types, etc.)
• Creative approach to implementing and evaluating communication activities
• Experience in managing social media platforms including Facebook, Instagram, Youtube, X and managing detailed reporting for both social and conventional media. 
• Experience of managing communication budgets and working with vendors including PR and design agencies

Desirable 

Experience in a global organisation

Language Requirements: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. 

Important Information

• Contract type: Indefinite Contract 
• Pay band: 6
• Salary: 101,727
• Working Model: Hybrid
• Location: Dhaka, Bangladesh
• Proof of Identity requirements & right to work in the country: Applications are also welcomed from candidates currently based in other British Council country offices, provided they already have the legal right to work in the role location and are willing to relocate. Please note that any relocation costs and associated formalities will be the responsibility of the candidate.

• Closing Date: Sunday, 1st November at 23:59 UK time (Monday, 2nd November 5:59 AM Bangladesh time)

British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service.  This may not be appropriate for all roles but can be explored at interview.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org