Facilities and Logistics Management Officer

As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.

We connect. We inspire.

• Job Title: Facilities and Logistics Management Officer
• Pay Band – PB 4/H
• Closing Date – 12th April 2026
• Location – Bangladesh
• Contract Type: Indefinite Contract Local
• Salary: BDT 657,000.00

Purpose of job:

The role ensures that British Council Bangladesh operations comply with relevant procedures, policies, and standards at global, regional, and local levels. It involves supporting the management of security and facilities service providers, ensuring their staff follow agreed conduct and performance standards. The position is shared between two roles, with responsibilities divided based on individual skills, experience, development needs, and team workload. Applicants are not required to have expertise in all areas but should have experience in at least one (such as security or facilities) and be willing to learn others.

Main opportunities/challenges for this role 

Accountabilities, responsibilities and main duties:

Facilities and Premises management

• Ensure facilities staff have a thorough understanding of all Standard Operating Procedures (SOPs) and their roles in implementing them while maintaining high customer service standards.
• Ensure all SOPs are correctly followed, regularly tested, reviewed, and communicated effectively to all staff members.
• Provide day-to-day supervision of facilities management staff, monitoring their performance, ensuring operational preparedness, and providing necessary support across all centres.
• Ensure all monthly invoices from the facilities management partner are fully checked, verified, and any discrepancies are escalated and resolved.
• Act as a role model for all facilities staff and suppliers by demonstrating appropriate British Council behaviours and accountabilities at all times.
• Conduct assessments of premises, offices, and residences, and provide recommendations for improvements, compliance, and risk mitigation.
• Support the Facilities Operations Manager with the implementation of operational plans, budget control, audits, and compliance activities.
• Ensure timely coordination of maintenance work (preventive, reactive and emergency), and support tracking and updating of maintenance logs and reports.
• Oversee space management activities including seating plans, office moves, and layout changes, ensuring optimized use of office space.
• Provide operational and logistical support for local and global upgradation projects, renovations, relocations, and infrastructure improvements
• Support the implementation of sustainability initiatives across all facilities, aligning with organisational environmental and carbon-reduction goals.
• Monitor and record utility consumption (electricity, water, fuel) and assist in identifying opportunities to improve energy efficiency.
• Promote waste reduction, recycling, and environmentally responsible practices within the organisation.

Logistics Management

• Support the Facilities Operations Manager during the transition of exam shipment from BGD1 to BGD5, ensuring smooth and efficient changeover.
• Manage British Council exam shipments on a day-to-day basis for all locations, ensuring secure and timely handling, storage, and distribution.
• Manage customs, import/export processes, and courier services required for all British Council operations, ensuring compliance with NBR regulations and British Council standards.
• Ensure effective management of British Council mail services (local courier, FCO mail, GPO, inter-office mail), including timely dispatch and receipt.
• Coordinate UKA staff logistics, including visa processing, accommodation arrangements, heavy baggage, transportation, and arrival/departure support.
• Undertake a range of operational and administrative tasks to support business continuity and smooth daily operations of the office.
• Maintain detailed and accurate documentation of logistics activities, shipments, inventory, customs clearances, and courier transactions.
• Liaise with internal customers (staff, exam teams, management) and external service providers to clarify needs, provide updates, and ensure timely resolution of logistics and facilities issues.

Vendor and Contract Support

• Support monitoring of vendor performance (courier, logistics, cleaning, security, FM partners), ensuring service levels are met.
• Maintain regular coordination with vendors to communicate operational requirements and resolve service-related issues.

Health, Safety & Fire (HS&F) Supervision

• Ensure all HS&F incidents are responded to immediately; a first investigation with senior management is carried out and that all areas are safe before work continues. Ensure appropriate reports are available or escalate to senior management as necessary out of hours.
• Ensure HS&F inspections of all premises are carried out on a regular basis in co-ordination with Facilities Operations Manager Manager.

External

• Managers and employees of vendors of services to the British Council e.g. security and facilities
• Security and facilities staff in embassies, foreign missions, relevant Bangladesh ministries and British High Commission (Foreign, Commonwealth and Development Office).
• Local law enforcement, agencies for official travel and visits, local customs
• Landlords of current and planned leased premises, commercial and residential.

Language Requirement:

Excellent written and spoken communication skills both in English and Bangla.

Role specific knowledge and experience

Minimum/Essential:

• Significant experience of working in and Operations, Security, Fire Health and Safety, Customs or Facilities team
• Experience of supervising and managing suppliers or supplier staff

Desirable

• Experience of working in a complex environment / international organisation
• Previous police or military service
• Experience of managing suppliers in guard force, facilities or similar contract

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org