Exams Operations Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 4 / Grade H

Location: Hanoi, Vietnam

Department: Exams Operations 

Contract Type:  Fixed Term Contract, 8 months

Closing Date: Tuesday, 10th June 2025 - 23:59 Malaysia Time (GMT +8)

Role Purpose

This role is responsible for the efficient and compliant delivery of exams in a small or remote office, including handling confidential materials and managing venue supervisors and test delivery. It involves coordinating risk and issue resolution, maintaining effective communication with customers and venues, and serving as the main point of contact on test days, which may include weekend work as part of the regular schedule.

Role Accountabilities

This role supports the end-to-end planning, delivery, and post-event analysis of British Council exams, ensuring compliance, efficiency, and high-quality customer service. Responsibilities include managing test day logistics, handling confidential materials, supporting venue and staff coordination, and responding to operational risks or incidents. The role ensures venues and staff meet British Council standards, oversees the secure handling and transport of exam materials, and maintains accurate documentation and reporting. It involves engaging with stakeholders, addressing customer queries, escalating complex issues, and supporting compliance and audit processes. Additionally, it requires effective resource management, leadership in daily operations, and adaptation to changing priorities, often within tight timeframes.

Role specific skills, knowledge and experience

The ideal candidate will have experience working in a busy operational environment, consistently delivering high levels of customer service, with a proven ability to monitor and maintain compliance, risk, and security standards. While not essential, it is desirable for candidates to have experience in exam operations and supporting the delivery of computer-based exams.

Further Information

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. 

Education: Having a bachelor’s degree is required for this role, while a master’s degree is considered an advantage.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org