Teaching Operations Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 4 / Grade H

Country/Location: Ho Chi Minh, Vietnam

Department: Teaching Centres

Contract Type: Fixed Term Contract, 2 years

Closing Date: Tuesday, 22 September 2026- 23:59 Malaysia Time (GMT +8)

Role Purpose

To provide effective coordination and logistical support to ensure the smooth and efficient delivery of teaching operations.

Role Accountabilities

Responsible for supporting the smooth delivery of teaching operations through effective coordination of teacher schedules, classes, learning systems and teaching resources. The role also provides administrative and financial support, including processing teaching centre payments and supporting tuition fee refunds, deferrals and transfers, while assisting with onboarding, compliance activities and coordination with internal teams and external suppliers to ensure efficient service delivery.

Role specific skills, knowledge and experience

The candidate should have experience working in a customer-focused environment, with experience in teaching operations or a similar operational setting. Experience using digital tools and technology to streamline workflows and procedures and improve efficiency would be desirable.

Further Information

Language: Strong English proficiency is essential for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and support international operations.

Education: Candidates should hold a diploma in any field.

Applications are welcomed from candidates currently based in this location with the legal right to work. Relocation support is not provided for this role

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org