English Services Consultant(Admiralty)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Pay Band: 5 (Basic Salary + Incentives) 

Contract Type: 2 years, fixed-term contract
Location: Admiralty, Hong Kong
Closing Date: 30 June 2025 - 23:59 Hong Kong Time (GMT +8) 

– Early applications are encouraged, as this role may close sooner if an ideal candidate is identified.

– As we cannot sponsor work passes, applicants must already have the right to live and work in Hong Kong.
– The successful candidate will work a 5-day week which may include evenings, Saturday and/or Sunday.  Occasional evening work may be required.  

Role purpose

The main duty of an English Services Consultant is to secure excellent sales results whilst ensuring a high-quality customer experience in handling enquiries about our English language services.                                                                            

To act as British Council’s ambassador and provide top quality services to all customers meeting all Key Performance Indicators (KPIs) and deliver Sales & Customer Relations services to enable the Council to meet its sales targets. 

Main accountabilities but not limited to the following: 

We’re seeking a dynamic sales professional to join our team. In face - to - face duties, you’ll greet prospects warmly, build rapport, and understand their needs. Present our services’ SPs and USPs accurately, level - test prospects, and create study plans. Be the main contact from enquiry to sale, maximize cross - and up - selling, and close deals to meet sales targets.

For telephone and email enquiries, answer calls politely and follow up to convert enquiries into sales. In customer care, conduct after - sales follow - up, reach out to non - sign - ups and lapsed students, and conduct surveys.

You must have excellent product and offer knowledge, acquired through liaison and training. Keep accurate daily finance records and be proficient in relevant systems like CRM and SAP. Maintain all sales - related records as per British Council guidelines. Provide customer feedback to marketing and academic managers.

Other duties involve administrative support, attending professional development programs, and engaging in performance management. Participate in agreed projects and support colleagues in tasks like sales and marketing events to ensure the smooth running of the centre.

Benefits

• 20 days of Annual Leave
• Annual Wage Supplement (AWS) – 1 month’s basic salary (subject to pro-rata if been employed with British Council for less than 12 months of the calendar year)
• Sales Target Incentive
• 5-day work week
• Comprehensive health and insurance package – includes medical, dental, Life and ADD insurance scheme
• Professional development - Ongoing learning and career growth opportunities to support your development.

Qualifications & Experience

• English at Proficiency Level B2 (C1)
• Chinese Conversational (Good)
• Excellent written and oral communication skills in English and fluent in Cantonese
• Higher Diploma or bachelor’s degree (desirable) 
• Sales experience preferably in the service industry
• Sales techniques (able to meet and exceed targets)
• Accuracy (very high level of accuracy is required for all tasks)
• Competent IT skills

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.