Examinations Service Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. 

We connect. We inspire.

Pay Band: 4
Contract Type: Indefinite 
Location: Jakarta, Indonesia
Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in Indonesia.
Closing Date: Tuesday 1 July 2025 23:59 Singapore time (GMT+08)

- Early applications are encouraged, as this role may close sooner if an ideal candidate is identified.

Role Purpose & Accountabilities:
The British Council is seeking an Exams Operations Officer to ensure the effective and efficient delivery of exams in Indonesia, adhering to security and exam body standards while maintaining high levels of customer service. This role involves handling confidential materials during multiple exchanges in compliance with set standards and managing relationships and performance of Venue Supervisors. You will coordinate risk and issue resolution and act as the primary contact for venues and testing partners on test days, which will require weekend work.

In this pivotal position, you will contribute significantly to our exam operations at test centres by adapting to new systems and processes and ensuring adherence to best practices. You will need to act swiftly in unforeseen circumstances to uphold the integrity of Test Day execution and implement improvements in the logistics of handling confidential materials.

Your responsibilities will include preparing for Test Days by planning logistics in line with British Council processes, monitoring performance through dashboards, deploying engagement plans for venue staff, and managing the handling of exam materials. You will also address customer inquiries and recognize potential issues, escalating them when necessary. Establishing solid relationships with venue staff and other stakeholders will be crucial to facilitate efficient service delivery.

To succeed in this role, you will need to engage in contingency and risk management, ensuring compliance with corporate policies including child protection and security measures. Monitoring compliance standards and supporting audits are also vital aspects of this position. You will analyze operational activities and report on performance to enhance decision-making processes.

You will demonstrate strong organizational and problem-solving skills, with a proven ability to prioritize multiple tasks effectively. You will work independently and coordinate with internal and external teams to deliver services efficiently while maintaining adherence to quality standards.

Benefits:
•    20 days of Annual Leave
•    Religious Holiday Bonus
•    Non-consolidated bonus
•    Comprehensive health and insurance package – includes medical insurance (inpatient, outpatient and dental), life insurance and Social Security (BPJS Ketenagakerjaan), Personal Accidents and Term Life Insurance (Global 24 hrs a day/7 days a week) 
•    Professional development - Ongoing learning and career growth opportunities to support your development.

Qualifications & Experience:
Essential:
•    Experience working in a busy operational environment delivering high levels of customer service.
•    Ability to ensure compliance, risk and security standards are monitored and maintained. 
•    Excellent administrative skills 
•    Proficiency in using Microsoft applications/ basic computer skills 
•    Accuracy and attention to details -100% accuracy is required in data input, operating registration system and providing information to customers 
•    Experience working in a busy operational environment delivering high levels of customer service. English Language Proficiency – CEFR Level C Aptis Test Qualifications 
•    Bachelor Degree 

Desirable:
•    Experience working in Exams 
•    Experience of supporting on delivery of computer based exams 
•    Track record of working in a tightly controlled process driven environment

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.