Teaching Operations Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

• Pay Band: H/4
• Contract type: Full time (Fixed-term contract)
• FTE: 1
• Location: Malaysia, Kula Lumpur
• Start date: As soon as possible (Depending on status of pre-employment screening checks)

Role purpose

To provide key coordination and logistical support to ensure the smooth running of the teaching operation.

Please note that resumes must be submitted in English.

Role Accountabilities

Service and product delivery support

• Delivers administrative and customer services in line with corporate procedures to ensure quality, efficiency, and continuity
• Ensures compliance in student registration, customer care, and re-registration, including drafting reports and handling basic financial/administrative tasks
• Provides operational and logistical support for teaching centre activities, including data review to support process improvement

Customer support

• Responds to customer enquiries, acts as a point of contact, and escalates complex issues appropriately
• Identifies and proactively flags issues (e.g. complaints, resourcing, logistical or technical) impacting delivery or customer experience
• Communicates and coordinates with stakeholders, building networks to ensure effective issue resolution and smooth service delivery

Risk and compliance

• Adheres to risk management procedures (e.g. safeguarding, security, financial and anti-fraud) and reports any non-compliance
• Ensures compliant handling of financial and customer data to support accurate reporting and decision-making.

Commercial & resource management

• Monitors and takes responsibility for small-scale resources, following established procedures and ensures that equipment and materials are available and ready to use when needed.

Managing self and others

• Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.
• Tasks and coordinates others (e.g. internal colleagues or external suppliers) to complete tasks within established procedures, in order to ensure efficient delivery of services.
• Monitors task completion to agreed quality and time standards.

Qualifications & Experience

Qualification

• Undergraduate degree or equivalent, or demonstrable experience.

Work Experience

• Experience in a customer focused environment.
• Experience of coordinating resources
• Proficiency in Microsoft office programs
• Experience working in a teaching centre (Desirable)

Important Information

• Language requirements: B2- C1 level proficiency in English
• Right to work: Candidate must have right to work in Malaysia. Visa/work permit sponsorship and relocation assistance are not provided

Closing date: 14 April 2026 (23.59 ICT)

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org