Delivery Network Coordinator (Exams)

Pay Band: 4/H

Country/Location: Lahore, Pakistan

Department: Exams

Contract Type: Indefinite Contract Local

No. of Positions: 2

Closing Date: 17th November 2026

Role Purpose:

The purpose of this role is to coordinate the effective, secure, and compliant delivery of exams and related operational activities across a country or location. The role ensures that all test-day and post-test operations including venue coordination, equipment readiness, materials handling, and test-day staff management meet global quality, security, and compliance standards.

Main accountabilities:

The role is responsible for coordinating test-day and post-test operations in line with global Standard Operating Procedures (SOPs), security standards and regulatory requirements.

The postholder will oversee the sourcing, contracting and performance management of examination venues, suppliers and third-party delivery partners, ensuring compliance, operational readiness and value for money. They will coordinate the procurement, maintenance and availability of test-day equipment and materials, manage the secure handling and transportation of confidential examination materials, and lead venue inspections, readiness checks and operational risk assessments.

Working closely with venues, test-day staff and internal teams, the Delivery Network Coordinator will manage operational communications, staffing rosters, service issues and incident escalations to ensure smooth examination delivery. They will also support compliance audits, incident investigations and the maintenance of accurate operational records, working in collaboration with the Governance and Compliance team to uphold examination security and integrity.

The role includes managing supplier and venue contracts, purchase orders, payments and operational costs, while ensuring the effective use of resources. The postholder may also supervise Delivery Network Assistants, venue personnel and temporary test-day teams, supporting their training and development in operational procedures, security and compliance.

The ideal candidate will have experience in service delivery, operational coordination, venue and logistics management or a similar field. They will demonstrate strong organisational, problem-solving and stakeholder management skills, with the ability to manage competing priorities, address operational challenges and maintain high standards of compliance, accountability and customer service. A commitment to continuous improvement, operational efficiency and secure examination delivery is essential.

Role specific knowledge, skills and experience:

• Graduate
• Minimum 2-3 years of experience (coordinating secure, regulated service delivery e.g. exams, logistics, events).
• Proven ability to manage venues, equipment, and logistics to strict security and quality standards.

Desirable:

• Lean Six Sigma qualification.

Condition of Employment:

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.