Library and Information Services Coordinator

As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.

We connect. We inspire.

• Pay Band – Pay Band 4
• Closing Date (Time) – 26th Feb 2026
• Location – Pakistan
• Salary – PKR 95,151 monthly basic salary

Purpose of job:

To deliver the day-to-day operations of the British Council libraries across both physical and digital platforms in accordance with the standards required by the British Council. To deliver excellent customer services to library customers and support the growth of the library membership, including income targets. To deliver events and activities aligned to the British Council’s Cultural Engagement and business objectives.

Main opportunities/challenges for this role 

Accountabilities, responsibilities and main duties:

Service and Product Delivery Support

• Deliver a range of customer-focused library services in line with agreed corporate procedures and quality standards.
• Maintain accurate records across relevant systems, including the Library Management System.
• Coordinate and deliver internal and external events and activities (both physical and virtual), ensuring smooth and efficient execution.
• Demonstrate strong digital capability, including the confident use of systems and applications, effective use of social media, and the ability to deliver webinars and digital events on online platforms.
• Apply sales and persuasive communication skills to promote and grow uptake of the Digital Library offer.

Customer Support

• Respond to customer enquiries related to library materials and services, with assigned areas of expertise where appropriate.
• Identify when to escalate complex issues to the appropriate colleague or supervisor.
• Recognise the impact of incidents (e.g. complaints, resourcing challenges, logistical or technical issues) and proactively alert the Team Leader to concerns that may affect service delivery or customer experience.

Risk and Compliance

• Follow corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to always safeguard the interests of the organisation and its customers.

Relationship and Stakeholder Management

• Proactively liaise with internal and external stakeholders to ensure effective coordination and delivery of services, events and activities.
• Develop a broad understanding of organisational operations across units and regions to support effective problem-solving and service delivery.
• Initiate and manage partnerships with government and private sector stakeholders to promote and sell the Digital Library.
• Participate in outreach activities to promote literature, Digital Libraries, and lifelong learning initiatives.

Finance and Resource Management

• Monitor and take responsibility for small-scale resources, including cash handling and stock control, in accordance with established procedures.
• Ensure equipment and materials are available, maintained, and ready for use when required.

Managing Self and Others

• Plan and prioritise work effectively, adapting to changing requirements to ensure delivery over daily and weekly timeframes.
• Coordinate tasks with colleagues, contractors, or suppliers to complete time-bound activities within established procedures.
• Monitor task completion to agreed quality and time standards to ensure efficient delivery of services and events

Language Requirement: English

Role specific knowledge and experience

• Customer service skills
• Communication skills
• IT and IT systems literacy
• Basic record management and financial management
• Social media and basic website maintenance

Minimum/Essential:

• work experience preferably in a customer service environment with experience in managing customer relationships

Desirable:

• Knowledge of Library Management Systems (KOHA) or equivalent
• Experience delivering events
• Experience working with young people and / or diverse audiences, including children
• Knowledge of mainstream literature and/ or educational and cultural resources around English language and the Arts

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org