Digital Delivery Consultant, ISM

As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.

We connect. We inspire.

Role Purpose

Support the operational delivery and coordination of digital systems, participant-facing platforms, and digitally enabled activities across the International Student Mobility (ISM) programme. Working closely with programme teams, the role will ensure the effective coordination of systems, processes, and participant engagement throughout the student mobility journey. The post holder will work flexibly across digital delivery and engagement activities, helping to enhance programme operations, improve participant experience, and drive continuous improvement across digital platforms and systems.

The International Student Mobility (ISM) programme brings together the British Council's work with international UK alumni, education agents and counsellors, and the Study UK campaign, which promotes the UK as a study destination.  These three components are being integrated into a coherent global programme with a unified theory of change, joined-up operational framework, and strengthened strategic alignment..

Role Accountabilities

Digital Delivery and Operational Support

Support the day-to-day delivery and coordination of digital systems, participant-facing platforms, and digitally enabled activities across the International Student Mobility (ISM) programme. Contribute to the effective operation of programme systems and workflows through implementation support, system administration, and issue resolution. Collaborate with programme teams to coordinate participant-facing activities and digital delivery processes, while helping to enhance programme operations, improve participant experience, and drive continuous improvement across systems and platforms.

Reporting and Governance

Support programme reporting, operational coordination, and data management activities across a range of systems and platforms. Maintain strong governance standards by supporting safeguarding, compliance, data protection, and risk management requirements within digital delivery activities. Contribute to accurate reporting, effective programme administration, and the smooth running of programme operations.

Equality, Diversity and Inclusion (EDI)

Actively contribute to an inclusive, equitable, and anti-racist culture by promoting fair and accessible practices across programme delivery and engagement activities. Support the design and delivery of accessible and inclusive experiences for diverse global audiences, ensuring participants feel welcomed, respected, and valued. Apply EDI and anti-racism principles in day-to-day work and contribute to creating an environment that enables meaningful participation and engagement for all.

Qualifications and Work Experience

Qualifications

• Professional qualification or recognised training in digital delivery, project coordination or operational support, or equivalent professional experience

Work Experience

Essentials:

• Experience supporting digitally enabled delivery, operational coordination or programme administration activity.
• Applied experience working with digital systems, participant facing platforms or operational delivery tools.
• Strong organisational, coordination and problem-solving skills, with the ability to manage competing priorities across multiple activities.
• Experience working collaboratively across teams to support effective delivery and participant experience.
• Ability to support implementation and day-to-day operational use of digital systems and workflows.
• Understanding of governance, safeguarding, compliance and data protection considerations relating to digital systems and participant data.

Desirable

• Experience supporting participant engagement or digitally enabled programme activity within complex organisations.
• Experience working within international education, cultural relations, international development or similarly complex partnership environments.
• Experience working with CRM, participant engagement or operational reporting platforms.

Important Information

• Language requirements: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.
• Pay Band: Grade 7
• Department: Cultural Engagement
• Business Division : Education 
• Contract type: Indefinite Contract -UK 1
• Contract Hours: Full time - 36 hours per week, Monday to Friday 
• Working location: UK
• Starting Annual Gross Salary: £32,381 
• Benefits for the UK include, but are not limited to:
• 32 days annual leave, in addition to public holidays
• 3 days volunteering leave
• Career average defined benefit pension scheme
• An unrivalled opportunity for you to use all the experience you’ve built up working in global organisations to support us in building trust across the world. 
• Proof of Identity requirements/right to work in country:  Candidates should ensure they have the pre-existing legal right to live and work in the country where the role is based. Relocation assistance is not provided.
• Closing Date of Applications:
• 1 Oct 2026 (23:59 IST)/ 19:29 BST)

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org