Recognition Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role purpose

This role is responsible for maximizing revenue growth by ensuring alignment between propositions and go-to-market efforts, enabling sales channels with the insight, tools, and support needed to succeed. The Recognition Manager position provides Key Account Management for recognising organisations and government bodies, nurturing stakeholder and partner relationships over time, proactively identifying opportunities to retain and grow recognition for British Council E&E products and managing risk

Role Accountabilities

Account & Stakeholder Management

Building and managing stakeholder relationships to deliver commercial and impact targets using KAM (Key Account Management) tools. Monitoring account performance against KPIs and implementing corrective actions. Identifying opportunities to retain and grow key accounts for promoting recognition of British Council products. Contributes to corporate strategy through collaboration, forums, and networks to enable achievement of British Council commercial and impact targets.

Sector / Subject Expertise

Manages development and submission of high-quality, compliant proposals and bids with cross-functional input. Represents the organisation in stakeholder engagements and negotiations to protect and advance strategic interests

Risk & Compliance

Monitoring stakeholder feedback to drive service improvements aligned with policies and priorities. Identifying and mitigates risks in line with corporate policies

Brand & Market Positioning

Using market insights to strengthen competitiveness and reputation. Collaborating with internal teams to align on market priorities. Overseeing marketing, PR, and advocacy activities. Identifying and drives new promotional and growth opportunities with ROI focus

Commercial / Financial Management

Negotiates global contracts aligned with agreed frameworks and standards. Ensures resources and investment to support growth. Supports data systems for reporting and forecasting. Monitors performance and investigates variances.

Leadership & Management

Leading delivery of the annual channel development workplan across teams. Supporting training to improve team effectiveness. May line managing a small, local team of more junior staff. Contributing to wider proposition strategy development.

Qualifications and Work experience

Qualification and Education: Degree in Business or Education

Language Requirement: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required

Work Experience

Essentials

• Knowledge of global industry landscape and British Council E&E product portfolio
• Demonstrable experience of successful key account management for a global product or service
• Demonstrable experience of delivering complex global services or products

• Demonstrable experience of being proactive in coming up with creative solutions and ideas for the benefit of recognising organisations and for the organisation
• Skilled in analysing markets, identifying opportunities and responding to changes in the external environment to deliver tangible business results
• Demonstrable experience of strategic thinking and ability to translate into specific plans to deliver business outcomes
• Demonstrable experience of developing, negotiating and monitoring global contracts, holding to account and taking remedial action when necessary

Desirables

• Demonstrates evidence of successfully adding value to an established proposition
• Experience of working in the international higher education market

Important information

• British Council Pay band: Grade 8/E
• Salary: UK annual gross amount: From £40,179
• Location: UK
• Proof of Identity requirements & right to work in country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided.  
• Closing Date: 10 Sept 2026 (23.59 ICT)

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org