Senior Digital Delivery Manager, ISM

As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.

We connect. We inspire.

Role Purpose

Support the operational delivery, coordination and continuous improvement of digital systems and digitally enabled activities across the International Student Mobility (ISM) programme.

The role will coordinate programme systems, reporting tools and participant engagement platforms to support effective delivery, a positive participant experience and operational insight. It will also line manage Digital Delivery Consultants and support scalable, coordinated digital delivery across programme activities.

Role Accountabilities

Digital Delivery and Operational Coordination

• Manage the operational delivery and continuous improvement of digital systems and digitally enabled activities across ISM teams.
• Coordinate system requirements, delivery processes and participant-facing activities across programme teams and stakeholders.
• Support the implementation and effective use of programme systems, participant engagement platforms and digital delivery tools.
• Work with digital colleagues to support coordinated participant journeys and aligned delivery activity.
• Identify operational risks, dependencies and delivery issues, supporting mitigation and escalation where required.

Systems Integration and Programme Support

• Support alignment across programme systems, participant engagement platforms and digitally enabled delivery.
• Act as an operational interface between programme teams, digital colleagues and corporate stakeholders.
• Collaborate with Digital & Technology (D&T) colleagues and enterprise product owners to support the effective use of enterprise digital systems and platforms.
• Support refinement of systems and operational processes and digitally enabled delivery approaches.

Reporting and Continuous Improvement

• Support reporting, operational insight and data processes across programme systems and platforms.
• Monitor operational performance and identify opportunities to improve delivery, participant experience and efficiency.
• Support the operational problem solving and resolution of systems and delivery issues across programme activities.

Leadership and Management

• Line manage Digital Delivery Consultants and support collaborative, effective and high-performing digitally- enabled delivery acorss the programme.
• Support the prioritisation, planning and coordination of digital delivery activity.
• Promote effective governance, safeguarding, compliance, data protection and operational risk awareness across programme digital delivery activity.

Equality, Diversity and Inclusion (EDI)

• Actively contribute to an inclusive and anti-racist organisational culture.
• Ensure ISM activities and communications are accessible and inclusive for diverse global audiences.
• Apply EDI and anti-racism learning to day-to-day work and support a welcoming respectful environment and where all participants feel valued and able to participate.

Experience

Essential

• Experience managing or supporting digitally enabled delivery, systems coordination or transformation activity in complex environments.
• Strong experience and understanding of how digital systems and participant-facing platforms support effective delivery and user experience.
• Experience working collaboratively across multidisciplinary teams to support coordinated delivery activity.
• Strong stakeholder management, delivery planning and operational problem-solving skills.
• Ability to identify operational risks, systems issues and improvement opportunities across complex delivery enviornments.
• Experience line managing staff and supporting collaborative team delivery.
• Understanding of governance, safeguarding, compliance and data protection considerations relating to digital systems and participant data.

Desirable

• Experience in international education, cultural relations, international development or similarly complex partnership environments.
• Applied experience working with varied CRM platforms.

Professional Qualification and Certification

• Professional qualification or recognised training in project management, digital delivery or operational coordination, or equivalent professional experience.

Language

• Excellent written and spoken English.

Important Information

Location: UK (Open to employees in all UK offices including employees already on homeworking contracts) 

Contract Type: IDC

Pay Band: PB 8

Contract Hours: Full time - 36 hours per week, Monday to Friday 

Starting Annual Gross Salary: £40,179 

Benefits for the UK include, but are not limited to:

• 32 days annual leave, in addition to public holidays
• 3 days volunteering leave
• Career average defined benefit pension scheme  

Closing Date: 1st Oct 23:59 IST

Right to Work: Candidates are expected to have the right to live and work in the country where the role is based. Visa support is discretionary, and candidates should contact HR in the relevant country for further information.

Background Checks: Initial and continuing employment with the British Council is subject to an annual background check. The nature of the check will depend on the requirements of the role.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org