Executive Exams Operations

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.

We connect. We inspire.

Pay Band: 4/H

No. of positions: 1

Country/Location: Mumbai, India (please note that this is an onsite role in Mumbai)

Department: Exams

Contract Type: Fixed Term Contract- 1 year

Role Purpose:

To support the planning and delivery of UK examinations to enable the British Council to achieve its objectives by ensuring quality and compliance standards are met and the highest levels of service are offered to both internal and external customers.

Main Accountabilities:

The British Council is seeking a detail-oriented and proactive Executive Exam Operations to support the efficient and secure delivery of examinations in Mumbai. This role plays a vital part in ensuring smooth exam operations across logistics, test day planning, post-test activities, and staff and examiner allocation. You will contribute to the operational excellence of our Distribution and examination services by planning and executing processes in line with India Exams, global, and board-specific procedures.

In this position, you will be responsible for ensuring all exams-related materials, information, and data are stored securely and handled in full compliance with organisational standards. You will support pre- and post-test activities, coordinate operational resources with an awareness of seasonal demands, and provide accurate financial information when required. A key part of your role will involve maintaining service timelines, adhering to customer service standards, and ensuring that all tasks align with British Council guidelines, including financial controls, security, safeguarding, equality, diversity and inclusion, data protection, and quality compliance requirements.

The role requires coordination with internal teams, customers, and vendors to address first-level queries and support seamless exam delivery. You will work proactively to ensure operations are conducted efficiently, especially during peak periods, and that all required procedures are met to maintain the integrity and quality of exam delivery. You will also provide support to the wider Exams Operations team to ensure consistent and reliable performance across all stages of the exam cycle.

If you are organised, committed to compliance, and motivated to uphold operational excellence in a dynamic environment, we invite you to apply for the Executive Exam Operations position and contribute to the British Council’s trusted reputation in exam delivery.

Qualification and Experience/skills:

- Graduate degree in any discipline

- 1 year of experience in Operations

- Excellent written and spoken English

Work Schedule: This position involves working within shift-based schedules between 08:00 and 20:00. The weekly rota covers five days and may follow a Monday–Friday or Tuesday–Saturday pattern, with occasional Sunday work depending on operational needs.

Right to Work: Applications are welcomed from candidates in India, with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Closing Date: 18 January 2026

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That’s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace.All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org