Associate Operations

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 3
Country/Location: Noida, India
Department: English & Exams
Contract Type: Fixed Term Contract
Location: British Council Office, Noida (100% work from office)
Shift Schedule: Rotational shifts (including weekends and public holidays as per business requirements)

Role Purpose, main challenges & Accountabilities:
We’re looking for someone who’s committed to delivering outstanding service to British Council customers. You’ll be the first point of contact, ensuring all queries are handled accurately and promptly across calls, emails, or chats.

You’ll contribute directly to our business goals by supporting customers professionally and empathetically, ensuring satisfaction and maintaining high service quality standards. You’ll also collaborate closely with the wider team, sharing feedback and suggestions to improve operations.

This role requires flexibility—expect office-based work in a 24/7 shift setup, including occasional travel and extended hours during busy periods or training drives.

Role specific skills, knowledge and experience:
You should be confident communicating in English and Hindi and have working knowledge of customer service practices across multiple channels (voice, email, chat). Strong keyboard handling and MS Office skills are expected. Experience in a customer-facing or back-end support role (up to 6 months) is desirable but not essential.

Requirements:
Language: Proficient in English & Hindi
Education: Bachelor's Degree
Passport requirements/right to work in country: Must have the right to live and work in India. 

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org