Associate Operations

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.

We connect. We inspire

Pay Band: 3
Country/Location: Noida, India
Department: English & Exams
Contract Type: Fixed Term Contract
Location: British Council Office, Noida (100% work from office)
Shift Schedule: Rotational shifts (including weekends and public holidays as per business requirements)
Salary: ₹2.73 – ₹3.27 LPA

Role Purpose, main challenges & Accountabilities:
We’re looking for someone who’s committed to delivering outstanding service to British Council customers. You’ll be the first point of contact, ensuring all queries are handled accurately and promptly across calls, emails, or chats.

You’ll contribute directly to our business goals by supporting customers professionally and empathetically, ensuring satisfaction and maintaining high service quality standards. You’ll also collaborate closely with the wider team, sharing feedback and suggestions to improve operations.

This role requires flexibility—expect office-based work in a 24/7 shift setup, including occasional travel and extended hours during busy periods or training drives.

Role specific skills, knowledge and experience:
You should be confident communicating in English and Hindi and have working knowledge of customer service practices across multiple channels (voice, email, chat). Strong keyboard handling and MS Office skills are expected. Experience in a customer-facing or back-end support role (up to 6 months) is desirable but not essential.

Requirements:
Language: Proficient in English
Education: Bachelor's Degree
Passport requirements/right to work in country: Must have the right to live and work in I

Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That’s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace.All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.