EOR Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Pay Band: 4 / Grade H

Location: Noida, India

Department : GSS English & Exams (IELTS Operations)

Contract Type: Fixed Term Contract, 1 year 

Closing Date: Closing Date: Thursday, 26th June 2025 - 23:59 Malaysia Time (GMT +8)

Role Purpose: 

The role involves supporting the Enquiries on Results (EoR) Support Manager in delivering the EoR service by ensuring high-quality customer service to test centres worldwide. Responsibilities include logging EoR applications in accordance with service turnaround times and providing administrative and process-related assistance to the EoR team. The position is office-based and requires flexibility to work in a 24/7 shift environment.

Main accountabilities but not limited to the following: 

The role involves supporting the EoR Support Manager in delivering timely and accurate enquiry on results services while maintaining high standards of customer service to global test centres. Responsibilities include managing EoR applications and communications, improving service procedures, and providing administrative support for marker recruitment and training. The post holder also resolves complex queries, collaborates with various departments, adheres to risk and compliance protocols, and produces performance reports to support business decisions. Additionally, the role supports financial and resource management, may supervise junior staff, and coordinates offshore teams to ensure efficient service delivery, all within a flexible, 24/7 office-based environment.

Role specific knowledge and experience

The ideal candidate should have relevant experience in backend operations or IELTS, with strong verbal and written communication skills suited for diverse audiences. They should be capable of delivering training through various methods, working under strict deadlines, and collaborating effectively within a dispersed team to achieve business outcomes. Experience with IELTS processes or administration is desirable.

Further Information

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Education: A bachelor's degree in any discipline is required.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. That’s why we warmly welcome applications from all under-represented communities, alongside candidates from all backgrounds. Your unique perspectives, skills, and experiences matter to us, and are invaluable in shaping our inclusive workplace.

All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.