Executive Operations

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 4
Country/Location: Noida, India
Department: English & Exams – IELTS Operations
Contract Type: Fixed-Term Contract
Closing Date: June 8, 2025

Location: British Council Office, Noida (100% work from office)
Shift Schedule: Rotational shifts (including weekends and public holidays as per business requirements)

Role Purpose, Main Challenges & Accountabilities:

We’re looking for a dedicated and detail-oriented Executive – Operations (IELTS) to join our team in Noida. In this role, you’ll be at the heart of delivering a seamless customer experience to British Council IELTS candidates. Your primary responsibility will be to verify identification documents submitted by candidates as part of the registration process and ensure everything aligns accurately within our systems. You'll also handle first-level enquiries via email, chat, and phone, and escalate as needed.

This role is crucial to ensuring that our service standards are upheld, which means maintaining accurate logs, adhering to quality benchmarks, and collaborating with internal teams to provide the best support possible. You'll work across tools like CRM platforms and knowledge management systems, and it's important that you're comfortable navigating data and documents with care.

One thing to note — this role requires flexibility. It follows a shifting schedule and is 100% work from office. Occasionally, you might need to stay longer during training or support initiatives. If you're someone who thrives in a dynamic environment and takes pride in accurate and efficient service, we'd love to hear from you.

Role-Specific Skills, Knowledge and Experience:

We’re looking for someone with 6 months to 3 years of experience in a call centre environment, ideally in a voice-based or blended process that includes inbound/outbound calls, email, chat, and backend processing. If you're familiar with the IELTS registration process, that’s a plus. Being Six Sigma White Belt certified is another advantage, but not a deal-breaker if you bring a strong process mindset.

Skills:

You’ll need to be proficient in both English and Hindi, with strong communication skills across voice, email, and chat. We're also looking for solid computer literacy, especially with MS Office and keyboard handling. More importantly, you should be comfortable working with customer data and understand the importance of information security and compliance.

Desirable:

While not mandatory, prior knowledge of IELTS processes and experience working in an education, testing, or certification environment would be highly beneficial.

Requirements:

You should be a graduate with the legal right to work in India. Please make sure you've checked your visa or work authorization requirements before applying. We expect all team members to be open to cross-skilling as per business needs, so adaptability is key.

If this sounds like the kind of role you’d thrive in — working in a globally respected organisation where your contribution directly supports people’s educational goals — we’d love to receive your application.

Let us help connect people with opportunity. Join us at the British Council

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org