IELTS Investigation Officer

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Pay Band: 4 / H

Country/Location: Noida, India

Department: GSS English & Exams (Appeals and Investigations)

Contract Type: Fixed Term, 1 year

Closing Date: Tuesday, 20th January 2026- 23:59 Malaysia Time (GMT +8)

Role Purpose

The role is responsible for delivering high-quality, fair, and independent outcomes for IELTS examinations investigations and appeals, ensuring decisions meet the needs of internal stakeholders, awarding bodies, and test takers while upholding integrity and standards.

Role Accountabilities

The role is responsible for processing and managing appeals and investigation cases, liaising with centres to obtain required information, and recommending outcomes to Cambridge while ensuring timely, professional, and objective decisions in moderate to significant risk contexts. It involves identifying and escalating priority issues, maintaining accurate records and reports, meeting quality and performance targets, and supporting verifications and EOR-related appeals as required. The role also contributes to process improvements, applies specialist knowledge of appeals and investigation systems, prepares reports using standard and non-standard tools, and works closely with internal stakeholders to deliver high-quality, customer-focused services. Strong professionalism, flexibility to support other business areas, and adherence to corporate, regulatory, and office-based working requirements are essential.

Role specific skills, knowledge and experience

The role requires a candidate with at least one year of experience in IELTS-related work, backend operations, or investigations, with strong communication, analytical, and decision-making skills, excellent attention to detail, proficiency in MS Office, and the ability to plan, prioritise, inspire, and support others, along with a proactive approach to problem analysis and resolution and willingness to work from the office; experience working within dispersed teams and the ability to adapt positively to change are considered desirable.

Further Information

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Education: The candidate must hold a bachelor’s degree as the minimum requirement, while a postgraduate qualification is considered desirable.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India, OCI Cardholder must visit https://ociservices.gov.in

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org