Process Excellence Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role Purpose

The Process Excellence Manager plays a pivotal role in driving continuous improvement, standardisation, and process excellence across global FP&A processes. This position ensures end-to-end planning processes are efficient, consistent, and aligned with the organisation’s strategic objectives.

You will lead process improvement initiatives across multiple workstreams, collaborating with Business Decision Support (BDS), Group, FP&A Product Development team, and CoE delivery teams to gather requirements, address challenges, and deliver effective solutions. By managing change control, facilitating workshops, and maintaining clear communication on progress and benefits, you will help embed sustainable improvements and support FP&A transformation goals.

You will also manage a Senior Analyst, providing guidance and support to ensure high-quality delivery of analysis, documentation, and improvement activities.

Role Accountabilities

Continuous improvement, standardisation, and process optimisation

Contribute to the ongoing standardisation and optimisation of FP&A workflows across regions, business units, and CoE teams. Identify inefficiencies, bottlenecks, and opportunities for process enhancement, escalating key insights to the Global Process Owner to support prioritisation. Support the development of improvement recommendations and action plans aligned with organisational objectives and best practice frameworks, and assist in evaluating opportunities based on business impact, feasibility, and transformation priorities. Work closely with BDS, Group FP&A, and regional teams to understand requirements and challenges and support solution design. Collaborate with FP&A Product Development and CoE functional teams to deliver effective process and workflow solutions, ensuring clear communication of changes, dependencies, and expected benefits.

Change implementation and stakeholder communication

Contribute to the development and tracking of change implementation plans, including timelines, milestones, and resource requirements. Manage change control activities for assigned processes and workflows, supporting the successful embedding of new and updated practices into BAU. Coordinate with FP&A stakeholders and CoE teams to facilitate smooth adoption of changes and minimise disruption to operational cycles. Prepare regular updates, reports, and dashboards to communicate progress, highlight risks, and demonstrate the benefits and impact of process changes.

Monitor performance and drive accountability

Assist in defining and monitoring key performance indicators (KPIs) to measure process efficiency, effectiveness, and compliance. Support the Global Process Owner through periodic reviews of FP&A process performance, identifying opportunities for refinement and corrective action. Provide data-driven insights and analysis to inform leadership decisions and support ongoing continuous improvement cycles. Promote adherence to process standards across regions and contribute to maintaining consistent documentation, governance, and accountability structures.

Collaboration and knowledge management

Manage and develop one Senior Analyst, providing day-to-day guidance, coaching, and support. Facilitate workshops, working sessions, and cross-functional discussions to gather input, validate requirements, and ensure alignment with transformation goals. Support knowledge sharing, training, and documentation initiatives to strengthen understanding, consistency, and adoption of FP&A processes across the organisation.

Knowledge & Experience

Education

Essential:

• Educated to degree level or equivalent experience

Desirable:

• Relevant qualifications within finance (ACCA / CIMA)
• Formal training or certification in process excellence, such as Lean Six Sigma Green/Black Belt, BPM certification, or operational excellence qualification

Experience

Essential:

• Demonstrated expertise (5+ years) in end-to-end process optimisation
• Hands-on experience establishing and managing process standards, including creation of Standard Operating Procedures (SOPs), control frameworks, RACI models, and global process documentation
• Strong understanding of financial concepts (P&L, balance sheet, cash flow, driver-based forecasting)
• Proficiency in Excel and data visualization tools (for example Power BI, Tableau)
• Excellent communication and stakeholder management skills

Desirable:

• Experience working with SAP products, especially SAP ECC
• Background in finance (FP&A) or finance consulting experience
• Familiarity with other EPM tools (Anaplan, Oracle, OneStream, IBM TM1, SAP BPC).
• Familiarity in process mapping tools

Important Information

• Location: India, Poland, Nigeria, Malaysia
• Contract Type: Indefinite
• Pay band: Grade 8
• Poland Monthly Salary Band: 16,300PLN – 21,700PLN
• Department: Financial Planning & Analysis
• Right to Work Requirements: You must have the legal right to work in the location in which the role is based
• Languages: The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.

Closing date for applications:

Sunday 11 October 2026 (23.59 British Summer Time, BST)

Sunday 11 October 2026 (23.59 West Africa Time, WAT)

Monday 12 October 2026 (00.59 Central European Summer Time, CEST)

Monday 12 October 2026 (06.59 Malaysia Time, MYT)

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org