Quality Analyst

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Number of openings: 2
Pay Band: 5
Country/Location: (Advant IT Park) Noida, India
Department: GSS English & Exams (IELTS Operations)
Contract Type: Fixed term contract until 31 March 2027
Closing Date: Tuesday 1 July 2025 - 23:59 Singapore Time (GMT +8)

Role Purpose & Accountabilities:
We are seeking a meticulous and dedicated Quality Analyst to join our team. This pivotal role involves the primary responsibility of developing essential articles and comprehensive operational guidelines, alongside introducing techniques for organizing, locating, and enabling access to relevant knowledge. You will ensure the accuracy of all information and the quality of delivery by continuously monitoring process activities, also ensuring all complaints and feedback are addressed and closed in a timely manner.

As a Quality Analyst, you will be responsible for creating various documents and maintaining strict compliance with knowledge record retention, archival, and deletion policies. You will also play a key part in supporting various internal audits conducted periodically. This position operates within a dynamic 24/7 environment, offering two flexible days off per calendar week. Please note this is a secured process where personal belongings and electronic devices are not permitted on the floor. Placement in this role is contingent upon clearing a comprehensive certification process and background checks.

You will act as a documentation expert, proficiently using MS Visio, Excel, Word, and PowerPoint to author knowledge articles for both front and back-office processes. Your expertise will be crucial in developing operational guidelines and step-by-step work plans. You will manage current knowledge management practices, design new knowledge distribution policies, and encourage their effective use, while also analyzing their impact on organizational benefits. This involves collaborating closely with internal process owners to gather information and develop materials such as end-to-end process flows, SOPs, and user guides. Maintaining a Master Document Control Listing and ensuring compliance with documentation procedures, including uploading all documents to the process repository and designing them to meet ISO9001:2015 requirements, will be vital. 

You will work closely with audit teams to ensure documentation compliance, monitor high-level process activities to assess work effectiveness, and identify areas of opportunity within processes and for individual team members, ensuring timely coaching and feedback. If you are ready for a challenging yet rewarding role, we encourage you to apply.

Role specific skills, knowledge and experience:
•    Minimum 4-7 years of work experience, with at least 2 years in quality control.
•    English language proficiency at a minimum level of IELTS band 7 or an equivalent internationally recognized qualification.
•    Typing speed of at least 35 Words Per Minute (WPM).
•    Basic proficiency in MS Excel, including the ability to use formulas (VLOOKUP, HLOOKUP, conditional formatting) and pivot tables.
•    Demonstrated ability to manage multiple tasks simultaneously.
•    Proficiency with Microsoft Office applications, particularly Excel and Outlook.
•    Great interpersonal and communication skills.
•    Versatile with a willingness to assist colleagues, even if it falls outside the immediate job description.
•    Motivated, self-starter eager to learn and develop.
•    Certified Green Belt or Six Sigma Certified.
•    Good understanding of MS Visio.
•    Demonstrable experience working as part of a dispersed team to deliver a service.

Benefits
•    21 days of Annual Leave per calendar year, subject to policy
•    14 days of Public Holidays per calendar year
•    Group Mediclaim policy
•    Group term life insurance policy
•    Group accident insurance policy
•    Gratuity, subject to prevailing country laws
•    Free library membership
•    Professional development - Ongoing learning and career growth opportunities to support your development.

Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.
 
Interview Schedule: Interviews are likely to take place between the second and third week of July. Please note that interview schedules are subject to change.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org