Technical Designer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role Title : Technical Designer (Service Design and Transition manager) 

The Role:

As a Technical Designer, you will be responsible for the service design, and assuring the transition into live service operations, of any new services introduced and for any significant changes to existing services.

Through liaison with the Operations division of D&T and working with the Delivery Leads you will assure that new services and platforms introduced are supportable and signed on by the Operations team. 

Accountabilities:  

Professional services expertise

• Lead end‑to‑end service transition, introduction, and migration projects using the British Council’s framework and industry best practices, supported by detailed transition plans and governance reviews.
• Track and report progress through structured internal reviews and weekly transition dashboards across all streams.
• Facilitate creation of service catalogue entries, SLAs, and collaboration on non‑functional requirements with internal and external partners.
• Ensure service readiness, gate compliance, and seamless handover to delivery teams with clearly defined acceptance criteria.

Relationship and Stakeholder management

• Collaborate with transition teams, technical resources, stakeholders, and third‑party suppliers to design a service that meets all stakeholder needs, ensure quality deliverables, and address service introduction gaps for a smooth transition to service ownership.

Commercial and/or financial Management

• Ensure timely, cost‑efficient, high‑quality transitions, document and budget and support negotiation of necessary third‑party contract changes.

Service improvement

• Document the learning from Transition at the end of the project and discuss with key stakeholders to identify opportunities to improve future transitions.

Sector/subject expertise

• Assess existing service processes, implement suitable operational interfaces for new services, assure programme managers on transition activities, and adapt transition practices for agile delivery needs.

Consultancy, analysis and problem solving

• Escalate major transition issues to management with recommendations on how to address.

Role specific knowledge and experience: 

Essential:

Demonstrable experience, preferably in a large complex international organisation of:

• IS Service Transition
• Managing deliverables via 3rd party vendors.
• Risk management

Role Specific Skills:

Essential

• Service Acceptance - Engages with delivery teams to ensure correct products are produced in a timely fashion. Evaluates the quality of project outputs against agreed service acceptance criteria.
• Requirements definition and management - Defines and manages scoping, requirements definition and prioritisation activities for small-scale changes and assists with more complex change initiatives. Follows agreed standards and applies appropriate techniques to elicit and document detailed requirements. Provides constructive challenge to stakeholders as required. Reviews requirements for errors and omissions.

Desirable

• Change Implementation Planning and Management
• Service Level management
• IT Management
• Financial Management for IT
• Supplier Relationship Management

Education

Essential

• Degree level qualification 

Professional Qualification and Certification

Essential

• ITIL V3/V4 Foundation

Desirable

• Prince 2 Foundation/Practitioner
• ITIL V3/V4 Expert Level

Closing Date:   Applications will close at 23:59 IST on Thursday, 9 April 2026

You must have the legal right to work in India at the time of application.

Important Information:

Department: Engineering & Development

Pay Band: 8

Country/Location: Noida, India

Contract Type: Indefinite Contract (Permanent)

Requirements:
Please note that candidates must have the pre-existing, legal right to work in India.

Mobility / relocation / visa sponsoring support will not be provided. 
 
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service.  This may not be appropriate for all roles but can be explored at interview.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org