Teaching Operations Assistant

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. 

We connect. We inspire.

Role Purpose-
 
We are seeking a highly organized and proactive individual to join our team as a Teaching Operations Assistant. In this role, you will be responsible for providing essential coordination and logistical support to ensure the smooth and efficient running of our teaching operations.
 
Main duties-

We are seeking a detail-oriented professional to support the smooth delivery of our teaching and customer services. You will handle student registration, customer care, and re-registration back office processes, ensuring compliance with corporate policies and maintaining accurate records. Your role will also involve basic data analysis and logistical support to enhance operational efficiency.

You will receive and respond to enquiries from/to customers, and may be a specific point of reference for queries. Identify where more complex issues require resolution by others and refer them on accordingly. You will need to understand the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alert the relevant team to any issues of concern that are likely to impact teaching delivery/customer experience. 

You will ensure compliance with corporate requirements (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. 

Qualification & Work Experience-  

Essentials

• School leaving certificate or equivalent
• Suitable for candidates at the beginning of their careers who are eager to learn and grow professionally
• Proven experience of working in a customer-focused environment.
• Advanced Computer skills; Use of Outlook, Excel, Word
• Language Requirement: C1 level proficiency in both Czech and English.

Desirables

• Basic knowledge of SAP and working with databases

Important Information-

• Monthly Salary: Starting from- 28,300 CZK 
• Annual Leave: 5 weeks in a calendar year
• Public Holidays: Up to 14 days annually (CZ and UK)
• Work Location: Office-based in Prague Centre (our office is fully accessible and disabled-friendly)
• Contract Type: Full-time, 35 hours per week
• Contract Duration: 1-year fixed term, with possibility of renewal
• Work Eligibility: Applicants must have the pre-existing right to work and live in the Czech Republic (visa sponsorship not available)
• Meal Vouchers: Provided as part of employee benefits
• Free Time Activity Vouchers: Included in the benefits package
• Individual Training Grant: Support for professional development
• Inclusive Environment: Supportive and diverse workplace culture

Closing Date and Time – 5 June 2025 

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org