IT Officer

Transformation has resulted in changes in skills requirements, roles, and numbers of roles required in the new operating model. The roles in the new operating model will be restricted to employees in the selection pool in the first instance. Selection for any jobs that remain unfilled following the agreed selection process will be conducted in line with the Global Recruitment policy.

• Job Title: IT officer
• Pay Band – PB4
• Closing Date (Time) – 20th Jan 2026
• Location – Saudi Arabia
• Contract Type – Fixed Term Contract – 12 months
• Salary – 4820.00

Purpose of job:

To provide detailed ICT technical support to staff, systems, and infrastructure at Three sites in the

KSA to ensure the IT systems at Dammam, Jeddah and Riyadh sites meet operational needs,

corporate standards, and service level agreements. This role is based in the Riyadh office with

responsibility for Dammam office and Jeddah office. This role will be responsible for the delivery

of IT services for the whole KSA and will report directly to IT Manager.

Main opportunities/challenges for this role

Accountabilities, responsibilities and main duties:

• System and network administration
• Provide technical and administrative support to IT service delivery by identifying
• Investigating, and resolving technical problems
• Assist in the maintenance, identification, and resolution of network problems
• Process IT related incidents via the standard Incident Management process
• Assist with the implementation of updates, changes and patches to the countries IT
• Infrastructure and services as advised by Global IS

Application and User Support

• Assist in the investigation and resolution of problems relating to business applications
• Respond to user requests for GTI application or hardware support, and process these
• requests via the standard Incident management process
• Support Elevated Users in providing first level assistance to user problems.
• Ensure that all requests for new software are submitted to Global IS for testing.
• Awareness of the use and application of relevant software (e.g., the standard software used by the organisation)
• In collaboration with Global Service Desk assist with the rollout new business applications
• Management of staff mobile phones and data packages efficiently
• Management of IT inventory
• Management of office IP Phone system

Compliance

• Knowledge of the Council’s IT policies and standards in relevant areas (e.g., Data
• Protection; Standards on the use of Council IT systems and equipment etc.)
• Assist Global Service Desk with the procurement, repair and disposal of computer
• equipment and storage of spares in line with Council standards
• Assist with the Monitoring of compliance with IT policies and procedures (Software, Web
• Filtering, etc.)
• Assist with IT reviews as scheduled by the Regional Hub
• Maintain anti-virus solution, and manage outbreaks according to British Council standard process

Financial support

• Act as OSO2 role on SAP
• Send vendor creation/amendment requests on Portal
• Raising Purchase Order Requests as required

Corporate Policies

Complying to all corporate policies to the agreed standards, with a particular focus on

Child Protection, Health & Safety, Fraud & Anti-bribery, Equality, Diversity & Inclusion

Language Requirement: Good Oral & written English

Role specific knowledge and experience

Minimum/Essential:

• Self-Driven and attention to detail
• High level of integrity and deadline oriented
• Minimum 3 years Support Co-ordination experience in an IT services organisation

We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment.  We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.