Examinations Operations Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 4/H

No. of positions: 1

Country/Location:

Department: Exams

Contract Type: Fixed Term Contract

Contract Duration: 1 Year

Closing Date: 2nd March 2026

Right to Work: Applications are welcomed from candidates in Korea with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Role Purpose:

This role ensures the secure and efficient delivery of examinations within a small or remote exams office. It involves handling confidential materials in line with compliance standards, managing test delivery and venue supervisors, resolving risks or issues, and coordinating customer communications. The role acts as the main point of contact for venues on test days and requires weekend working as part of contracted hours.

Main Accountabilities:

The British Council is seeking an Exams Operations Officer in Korea to support the secure, efficient and high-quality delivery of examinations at test centre level. The role is responsible for planning and delivering Test Days in line with British Council processes, working closely with cluster operations teams to organise resources, monitor performance and respond effectively to short-notice operational requirements.

The post holder will support all aspects of confidential materials handling, including the operation of the Confidential Materials Room, secure storage, packing, reconciliation and return of exam materials in line with compliance standards. The role also supports venue and Test Day resource planning, including the engagement and performance management of venue staff, and ensuring venues, equipment and materials are fully prepared.

On Test Days, the Exams Operations Officer will manage or support Test Day Supervisors to ensure exams are delivered to required customer service, security and administration standards. This includes venue inspections, staff briefings, accurate record keeping, issue resolution, incident reporting and safeguarding candidate wellbeing.

The role provides customer support by responding to enquiries, recognising risks to service delivery and escalating issues when required. Strong relationship and stakeholder management is essential, acting as a key point of contact for venue staff and working closely with colleagues across the British Council.

Risk, compliance, analysis and reporting are central to the role, alongside managing small-scale resources and coordinating others to deliver tasks efficiently. As part of the British Council’s new Global Operating Model for Exams, this role will help embed new systems and ways of working, adapting quickly to unforeseen situations to ensure successful Test Day delivery.

Qualification & Experience:

- Graduate degree

- Experience working in a busy operational environment delivering high levels of customer service.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org