Examinations, Customer Service Executive

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.

We connect. We inspire.

Role Purpose:

We’re looking for a customer-focused individual to deliver high-quality service across all British Council offerings — including English teaching, exams, UK education services, library access, and cultural programmes. You’ll ensure every customer receives a professional, helpful, and positive experience, supporting our mission and helping us achieve our organisational goals.

Main Accountabilities:

In this vital front-line role, you will deliver outstanding service across a wide range of British Council products — from English exams and UK education support to cultural programmes and library services.

You’ll be the first point of contact for customers in person, by phone, email, or social media, providing clear and accurate information while embodying our customer service standards. Your ability to connect with people, understand their needs, and guide them towards the right services will be key. As part of this, you’ll be confident and effective in up-selling and cross-selling relevant British Council products that meet customer needs.

Day to day, you’ll support exam registration (including online support), handle customer payments, and ensure all enquiries and transactions are processed with a high level of accuracy. You’ll be responsible for issuing and tracking payment links, verifying completed transactions, and maintaining clear, up-to-date records in our systems.

Strong IT and numeracy skills are essential, as is your ability to manage multiple customer interactions across various channels with professionalism and care. You’ll also contribute to the upkeep of service materials, participate in specific projects, and support your colleagues as a duty officer during assigned shifts.

You will work in line with all British Council policies and standards, including child protection, equality and diversity, data handling, and appropriate IT use.

If you have excellent communication skills, a proactive approach to customer service, and thrive in a fast-paced environment, we’d love to hear from you.

This role requires adherence to the British Council’s global policies, including standards for child protection, equality, diversity, and inclusion, as well as data protection and IT usage.

If you’re organised, proactive, and passionate about helping others, we’d love to hear from you.

Qualification & Experience:

- At least 2 years’ experience working in a customer service role, preferably in the service industry.

-Diploma/ Degree is preferred. However, those with other qualification with relevant years of experiences will be also considered

Important Information:

Pay Band: 4/H

No. of positions: 1

Country/Location: Singapore

Department: Exams

Contract Type: Indefinite Contract

Closing Date: 17th June 2025

Right to Work: Applications are welcomed from candidates in Singapore with a natural right to work. Please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment.  We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.