Examiner Standards Manager - Global
Date: 24 Jun 2026
Location: Sofia, European Union, BG
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire
Role Purpose:
The role ensures the implementation of examiner standards for all assessment products across our current and future portfolio of exams. This includes leading on the delivery of initial training and ongoing standardisation of examiners. The Examiner Standards Manager (ESM) will lead on monitoring examiner and examiner trainers (ET’s) standards and provide appropriate support as required. The role also supports in the development and implementation of new policies and procedures with a view to consistently improve marking standards across all Exams products.
The role will report to the Examiner Hub Lead and be part of Business Delivery.
Main Accountabilities:
Service Delivery
In this role, you will implement and uphold global examiner standards across marking hubs and delivery models, ensuring consistency, quality, and compliance. You will supervise marking activities to meet delivery targets and deadlines, manage day-to-day resource challenges, and drive continuous process improvements. You will also ensure examiner adherence to delivery and rating requirements, while identifying opportunities to enhance efficiency and performance.
Customers & Stakeholders
You will work closely with suppliers and partners to maintain high examiner performance standards and meet service level agreements. You will ensure examiner and test taker feedback is regularly captured and used to improve the customer experience, while promoting a strong focus on quality and service. You will also highlight potential business development opportunities to support wider organisational success.
Risk & Compliance
You will ensure examiner compliance with rating standards, codes of practice, and confidentiality requirements, using standardised processes aligned to policy. You will support training and standardisation for examiners, contribute to the development of policies and standards, and ensure all activities meet regulatory and internal compliance requirements.
Analysis & Reporting
You will use data and reporting tools to monitor examiner performance, identify trends, and drive improvements. You will contribute to dashboards and reporting frameworks, and provide evidence-based insights to strengthen examiner standards and decision-making.
Commercial & Resource Management
You will support the implementation of strategies to train and monitor examiners, ensuring performance against SLAs and KPIs. You will identify opportunities to improve efficiency, reduce costs, and support service optimisation and income generation.
Leadership & Management
You will provide direction, coaching, and support to examiners and teams across products, fostering a culture of collaboration and continuous improvement. You will contribute to workforce planning, capability building, and succession development across global operations.
Knowledge & Experience:
Essential:
• Degree-level education or equivalent experience in teaching and language assessment
• Examiner Trainer and/or other training experience with substantial experience as an Examiner
• Demonstrable ability to deliver in a pressured environment
• Demonstrable experience of working within a high-stakes global marking operation
• Demonstrable experience in performance management / line management
• Demonstrable experience in conducting training workshops and/or seminars with examiners or other professional colleagues
• Demonstrable experience of being innovative in implementing standards and providing support
• Demonstrable experience of delivering end to end training and support programmes
Desirable:
• EFL Diploma or equivalent (CELTA)(desirable)
• Substantial EFL/ESOL teaching experience as well as experience with a number of recognised language tests
• Experience of recruitment and selection of suitable examiner candidates
• Experience contributing to innovations in test delivery and marking
Important Information:
Location: Bulgaria or Romania
Salary: starting from EUR 1949 gross / RON 12,300 gross per month
Contract Type: Indefinite
Pay band: 7/F
Right to Work Requirements: Candidates should have right to work in Bulgaria/Romania.
Languages: Written and verbal proficiency in English is required. The postholder will be expected to operate in English at the highest level of proficiency.
Closing date for applications: Wednesday, 8 June 2026; 23:59 EEST
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org