Exams Assistant (Test Day, CMR and Post Exam Processing)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

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The British Council is seeking an Exams Assistant to ensure the smooth, secure, and efficient delivery of examinations within a designated location. This role is essential in supporting all stages of the exam cycle, including pre-exam preparation, test day operations, and post-exam processing. You will act as the main point of contact for venues and Venue Supervisors on test days, managing relationships with venue staff and examiners while ensuring high standards of performance and service.

You will be responsible for the safe handling and movement of confidential materials in accordance with compliance standards, including activities related to the Confidential Materials Room. Your duties will also include preparing all necessary test day materials such as stationery, uniforms, banners, and IT equipment, and ensuring that British Council-owned resources are available and ready for use.

Post-exam responsibilities include scanning and submitting exam papers for marking, inputting results into awarding body platforms, processing enquiries on results, and managing the dispatch of certificates. You will also support financial processes such as raising purchase orders and processing invoices, and handle daily enquiries across various communication channels.

In this role, you will be expected to identify and escalate complex issues, proactively address incidents that may impact service delivery, and contribute to continuous improvement in efficiency and quality. You will play a key part in ensuring a positive customer experience by providing accurate information, resolving operational complaints, and supporting external communication needs.

If you are detail-oriented, proactive, and committed to delivering high-quality service in a fast-paced environment, we invite you to apply and become part of our dynamic Exams team.

Qualifications and experience
Minimum / essential
•    Experience in identifying and minimising risk.
•    Experience in compliance environment 
•    Experience of working in a high volume, busy operational environment, delivering to standard

•    Fluent Bulgarian
•    English language skills to the CEF B2 level
Desirable
•    Experience of supporting on delivery of computer-based exams
 

Additional job requirements 
•    The post may require work on some weekends and travel around Bulgaria for administrative support to the exams’ delivery. 

•    The post is full -time and in-office presence is required.

Important information:
Location: Sofia Bulgaria
Contract type: Indefinite
Pay-grade: 2/J

Salary: 1 800 BGN gross/monthly + additional benefits
Additional Requirements: The successful candidate must have a pre-existing right to live and work full time in Bulgaria.

Closing date: Friday, 20 June 2025, applications will close at 23:59 EEST.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org