Sales & Customer Services Branch Assistant

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. 
 

We connect. We inspire.

Join our team at the British Council branch in Sofia Business Park as a Sales & Customer Services Branch Assistant. You'll deliver high-quality services to internal and external customers, ensuring their needs are met and contributing to the British Council's objectives.

Your role involves managing enquiries (face-to-face, phone, email), using systems like the Teaching Centre Management System and Exam online registration systems, and ensuring smooth operations for Teaching Centre and Exams registration. You'll support the Sales & Customer Services Branch Coordinator, handle enquiries, provide product information, register customers, and manage complaints and feedback.

You'll also communicate with internal stakeholders, implement the Safeguarding Policy, and work with the Marketing Manager to ensure effective customer communication. Collaboration with the Facilities Manager and TC management team is essential to maintain high standards at the Front Of House.

Other duties include working five days a week (Tuesday to Saturday) with shifts from 11 AM to 7 PM or 12 PM to 8 PM. You'll adhere to the British Council’s Equal Opportunities and Diversity policy, manage information in compliance with standards and legislation, and contribute to team meetings with suggestions for improvement.

If you're passionate about delivering excellent customer service and supporting the British Council's mission, apply now!

Qualifications & Experience:

Minimum / essential

• University Degree in any subject or qualification in a relevant field
• Excellent English (B2/C1) and Bulgarian (C2)

Desirable

• Previous experience of working in a sales and customer service environment
• Competent IT skills
• Excellent communication and customer relation skills
• Very good problem-solving skills

Important information:

Location: Sofia, Business Park Mladost district, Bulgaria

Salary: 1 800 BGN gross/month

Contract: Fixed-term – 1 Year with option for extension

Requirement: Candidates must have the legal rights to work in Bulgaria at the time of application and in future.

Closing date for applications: Wednesday, 25 June 2025; 23:59 EEST

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.