Teaching Operations Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

We are seeking a Teaching Operations Coordinator to support the effective day‑to‑day delivery of teaching operations at a single country or location. Reporting to the Teaching Operations Manager, this role ensures operational readiness, supports safeguarding compliance, and acts as a key link between teaching staff and operational teams. The Coordinator plays an essential part in the smooth running of classes by managing administrative processes, supporting issue resolution, and maintaining accurate and timely communication and documentation across all stakeholders.

The role involves delivering a range of administrative and customer services in line with corporate procedures to ensure quality, efficiency and continuity. Responsibilities include managing student registration and re‑registration, maintaining accurate financial and customer records, preparing routine and non-standard documentation, supporting basic data analysis, and providing logistical assistance for both internal and external activities. The Coordinator responds to customer enquiries, escalates complex issues where necessary, and proactively communicates with colleagues to ensure coordinated delivery of events and services while recognising and addressing incidents that may affect teaching delivery or the customer experience.

A strong focus on risk and compliance is essential, including adherence to child protection, security, financial and anti‑fraud procedures, alongside responsible handling of customer and financial data. The role requires oversight of small-scale resources to ensure equipment and materials are available when needed. The Coordinator is expected to plan and prioritise their workload effectively, respond to changing operational requirements, and coordinate tasks with colleagues and external suppliers to ensure timely, high‑quality service delivery.

To succeed in this role, candidates should bring experience in a customer‑focused environment, strong communication skills, and the ability to support operational processes and improvements. Proficiency in English at B2 level is required, as the British Council’s systems and global processes operate in English.

Further Information

Role:   Teaching Operations Coordinator (48464)
Number of positions: 1
Pay Band:  4 H
Location:  Sofia, Bulgaria
Contract type: Indefinite Contract.   
Closing date:  13th April 2026, (11:59pm GST time)
Gross monthly minimum salary : 1059 EUR
Other benefits :
   13th salary 
    Additional Medical insurance covering immediate family
   23 working days of annual leave
   Work in international environment
   Opportunities for personal development and advancement
   Discounts for our English courses and exams for you and your closest family
   Terminal Gratuities
Other:  This role is open to candidates who have the legal right to work and are located/based in Bulgaria.   

*Please note that all applications should be submitted only in English.
*It is advisable to apply in advance to avoid any technical issues at the last moment

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org