English Course Consultant

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries. 

We connect. We inspire.

Role Purpose

The English Course Consultant is responsible for achieving strong sales and delivering high-quality customer service. As a British Council ambassador, the Consultant must meet all KPIs and support the organization’s sales and customer service goals.

Main Accountabilities

The English Course Consultant is responsible for meeting and exceeding all sales targets and KPIs set by the organization. Acting as the single point of contact for prospects, the Consultant guides them from initial inquiry to final sale, maximizing cross-selling opportunities and being accountable for monthly sales performance. They are also expected to follow up with potential customers who have not registered after consultations or placement tests, offering alternative solutions and encouraging registration.

As part of the broader Sales and Customer Services team, the Consultant supports colleagues to ensure smooth operations at the Centre. Maintaining a high level of product knowledge is essential, requiring proactive engagement with product owners for training and updates. Similarly, the Consultant must stay informed about pricing, discounts, and promotional offers through regular liaison with sales and business managers, contributing feedback from frontline experiences.

Accurate and timely maintenance of databases and reports is a key responsibility. The Consultant also participates in sales and marketing events, both within and outside the Centre, to raise awareness and generate leads. They may be required to submit daily revenue records to Finance and ensure compliance with British Council policies related to finance, HR, Equality, Diversity and Inclusion, and Safeguarding. Proper management of CRM records and adherence to data protection standards are also expected.

Additional duties include following Standard Operating Procedures, supporting team operations as assigned by the Line Manager, and participating in professional development and training programs. Full engagement with the performance management process is required. The Consultant must work effectively with diversity, aligning with the British Council’s Equality, Diversity and Inclusion standards in all interactions.

Finally, the Consultant is expected to demonstrate a commitment to personal and professional development, actively seeking opportunities to enhance their skills and qualifications. They should contribute positively to team discussions and offer suggestions for improving sales and customer management practices based on customer feedback.

Qualifications & Experience
Essential

• Undergraduate Degree
• Cross Sales techniques 
• Competent IT skills 
• Excel Skills 
• Effective communication and engagement with children and their families  Experience of working in a customer service/sales environment, preferably in the services industry

Desirable

• Qualification in Language/Hospitality/Sales or Business Management
• Knowledge of SAP & CRM

Important Information

• Pay Band: 4 
• Contract Type: Indefinite
• Location: Xin Yi Road, Taiwan
• Language Requirement: Good written and oral communication skills in Mandarin and English catering to target market. Proficiency in a second language preferred.
• Right to Work: Candidates are expected to have researched whether they have the right to live and work in the country in which the role is based. Work permit and visa will not be sponsored by British Council for this role.
• Closing Date and Time: Thursday, 12th June 2025 (23:59 Taiwan Time)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.