Exam Operation Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.

We connect. We inspire.

Role Purpose:

We are looking for an Exams Operations Officer to ensure the efficient delivery of exams at a small or remote exam office location. The role involves handling confidential materials in compliance with standards, managing test delivery, and overseeing Venue Supervisor engagement, relationships, and performance. You will coordinate risk and issue resolution, including customer communication, and act as the main point of contact for Venues and Venue Supervisors on test days. This position requires weekend work as part of the contracted hours. If you're detail-oriented, organized, and able to work under pressure, we invite you to apply.

Main Accountabilities:

This role involves managing the preparation for Test Days in line with British Council processes, organizing resources at short notice, and monitoring performance through dashboards to ensure efficiency. You will be responsible for handling confidential materials in compliance with British Council standards, including sorting, packing, and securely storing exam materials for designated test venues.

You will also play a key role in supporting test delivery, ensuring the integrity of exams, and managing venue arrangements to meet required standards. In addition, you will oversee customer inquiries, provide solutions to issues that arise, and maintain positive relationships with venue staff and stakeholders.

As part of your responsibilities, you will ensure adherence to risk management and compliance standards, including security protocols and audits. The role requires analyzing operational activities and providing regular reports to support decision-making. You will also manage small-scale resources, ensuring that equipment and materials are available when needed.

This role demands excellent planning, prioritization, and communication skills, as well as the ability to coordinate internal teams and external contractors to meet delivery expectations. If you are proactive, organized, and thrive in a fast-paced environment, we encourage you to apply for this dynamic role.

Qualification & Experience:

• Bachelor’s degree
• Experience working in a busy operational environment delivering high levels of customer service.

Important Information:

Pay Band: 4/H

No. of positions: 1

Country/Location: Taiwan

Department: Exams

Contract Type: Indefinite Contract

Closing Date: 16th June 2025

Right to Work: Applications are welcomed from candidates in Taiwan with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

We are committed to policies and practices of equality, diversity and inclusion across everything we do. We will support all employees to make sure their behaviour is consistent with this commitment.  We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.