Exam Operation Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Number of openings: 2
Pay Band: 4
Contract Type: fixed-term contract, initial one year contract with possible extension
Location:  Taipei, Taiwan
Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in Taiwan.
Closing Date: Monday 23 March 2026 23:59 China time (GMT+08) 
 
Role Purpose & Accountabilities:
We are seeking 2 dedicated Exams Operations Officers to join our team and ensure the effective and efficient delivery of exams within a small or remote exam office location. This role involves handling confidential materials, managing test delivery, engaging with Venue Supervisors, and coordinating risk or issue resolution. As the point of contact for Venues/Venue Supervisors on test days, including weekends, you will be responsible for product service support, test delivery support, customer support, relationship and stakeholder management, risk and compliance, analysis and reporting, finance and resource management, and managing self and others.

Key responsibilities include planning and delivery functions, monitoring performance, deploying engagement plans, supporting confidential materials handling, sorting and packing exam materials, supporting venue selection, providing customer support, managing relationships, undertaking risk management, following corporate risk management processes, and leading wash-up meetings.
 
Qualifications & Experience:
•    Bachelor’s degree 
•    The British Council systems and global processes operate in English. Written and verbal proficiency in English is required. Fluency in Chinese Mandarin is also required.
•    Experience working in a busy operational environment delivering high levels of customer service.
•    Ability to monitor and maintain compliance, risk and security standards 
 
Benefits:
•    Enjoy 24 days of annual Leave (on a pro-rata basis if the service period is less than one full year) and public holidays
•    Chinese New Year Bonus
•    Non-consolidated bonus
•    Comprehensive health and insurance package - National Health Insurance, National Labour Insurance, Group Medical, Accidental and Life Insurance
•    Labour Pension Fund 
•    Professional development - Ongoing learning and career growth opportunities to support your development.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org