Teaching Operations Assistant

British Council Pay band: 2J ( Gross Monthly salary: 2,415 GEL

Department: English and Exams

Contract type: One year FTC

Closing Date: Thursday 26th of June  ( 23:59 UK Time)

Location: Georgia

Role purpose

 To provide coordination and logistical support to ensure the smooth running of the teaching operation.

Main accountabilities but not limited to the following:

Service and product delivery support

▪ Delivers a range of administrative and/or customer services within agreed corporate procedures, to maximise quality, continuity and efficiency

. ▪ Ensures student registration, customer care and re-registration processes are compliant with corporate policies and support effective teaching, learning and service standards.

 ▪ Maintains accurate customer records that are compliant with corporate requirements.

▪ Performs basic analysis and review data/tasks/information, to support process improvement.

▪ Provides logistical support within the Teaching centre and supports delivery of internal and external activities, to ensure they run smoothly and efficiently.

Customer support

▪ Receives and responds to enquiries from/to customers, and may be a specific point of reference for queries. Identifies where more complex issues require resolution by others and refers them on accordingly.

 ▪ Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the relevant team to any issues of concern that are likely to impact teaching delivery/customer experience.

 ▪ Proactively communicates and liaises with others to ensure effective coordination and delivery of events, services and activities.

 ▪ Builds an understanding of relevant contacts and teams to enable effective resolution of issues when they arise

Risk and compliance

▪ Understands and adheres to risk management procedures relevant to teaching delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times. Highlights to senior managers any instances of non-compliance.

 ▪ Ensures compliance with corporate requirements when handling customer data to support effective reporting and decision making.

Managing Self and Others

▪ Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon.

To be considered, you must have:

• Right to work in Georgia
• Fluent in written and spoken English
• Fluent in written and spoken Georgian
• University Degree
• Experience in working with clients
• Experience in customer coordination and operations.
• Experience in working with financial transaction will be considered a bonus.