Senior Business Analyst & BA Team Lead

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role Purpose:

Lead the ongoing global development of Salesforce to strengthen customer relationship management across the organisation, managing a team of business analysts to drive delivery and continuous improvement. As part of the Marketing and Communications function, use customer insight and market analysis to support impactful engagement, enhance the brand and reputation, and build strong, lasting relationships with diverse audiences.

Main Accountabilities:

Consultancy, analysis and problem solving

Apply advanced business analysis expertise to capture and document requirements, and to resolve complex issues supporting CRM delivery. Work closely with stakeholders to understand current processes, identify improvements, and shape roadmaps for change. Use a range of methods—such as process analysis, requirements mapping and testing—to support solution design and delivery. Translate complex insights into clear, persuasive business cases that influence decision-making.

Internal customer focus

Build strong relationships across diverse stakeholder groups, balancing differing priorities and ways of working. Develop a deep understanding of operational contexts across business units, functions and regions, and act as a bridge between end users and the CRM programme to ensure shared understanding of needs, options and impacts.

Work management

Plan and prioritise activities to deliver across short- and long-term timelines. Coordinate inputs from technical experts and stakeholders to meet objectives and ensure effective delivery of responsibilities.

Change management

Collaborate with project managers, trainers, analysts and stakeholders to deliver meaningful and sustained change through the CRM programme, with a focus on adoption, cultural change and embedding new ways of working.

Knowledge & Experience

Education

Essential:

• Degree or professional qualification in business analysis or equivalent experience

Desirable:

• Relevant Salesforce certifications

Experience

Essential:

• 2+ years experience in a business analysis role, with experience of Salesforce Service Cloud/Sales Cloud.
• Experience working with Agile / Waterfall methodologies.
• Experience of working with customer-facing / CRM systems in general.
• Experience leading the delivery of business analysis tasks/projects across a major part of an organisation and across a significant geographical area.

Important Information:

• Location: Warsaw, Poland
• Contract Type: Indefinite contract
• Department: English & Exams
• Pay band: Grade 8/E
• Monthly Salary Band: 16,300PLN – 21,700PLN
• Right to Work Requirements: You must have the legal right to work in the location in which the role is based.
• Languages: Written and verbal proficiency in English is required

Closing date for applications:

Sunday 12 July 2026 (23.59 British Summer Time, BST)

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org